QNB3734 - Associate Domestic Sales Center

About Qnb

Job Purpose Summary

• Shareholder & Financial

• Proactively market the Retail Bank’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
• Cross selling of Retail Bank products and services to help increase market share and associated revenue / profit goals.
• Implements KPI’s and best practices for Associate, Domestic Sales Center
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.

• Customer (Internal & External)

• Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
• To visit the customers at their convenience either at their office / residence to market the bank’s products and obtain complete documentation, without the need for the customer to visit the bank.
• Attends and resolves all customer queries within the specified TAT to ensure customer satisfaction.
• To convey customer feedback on products and services including issues faced & enhancements recommended, to the Manager / Assistant Manager.
• Create and maintain strong networking relationship with key contacts in the HR and Finance function of ministries & private companies in our approved list of companies.
• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

• Internal (Processes, Products, Regulatory)

• To ensure that the application forms are accurately filled and that all required supporting documentation are provided to minimize discrepancies. To submit all completed applications to the Manager Supervisor.
• Act as the first point of contact especially for new customers, answer their queries and provide information about various products and services offered by the Retail Bank.
• Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards, loans etc.
• Coordinate with operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery.
• Refer to Direct Sales Supervisor for assistance in replying to any unresolved queries from customers.
• To submit periodic reports to their Sales Supervisor on calls made and their recommendations on how to grow the business volumes.
• To monitor the customer service standards operational for Retail Bank and look for creative ways to improve service delivery.
• Ensure compliance to internal service quality standards and compliance to audit requirements

• Learning & Knowledge

• To have complete and updated knowledge of the key features & benefits of all the QNB Retail products & services (including special promotions) especially for those marketed through the Sales channel.
• Attend all training programs organized by the Bank & also any specified training deemed to be applicable for effective performance of their job function.
• Maintain thorough knowledge of competitor products, pricing, market activity, and ensure that market intelligence is passed on to the Manager / Assistant Manager by active participation in weekly sales meetings.
• Identify related areas for professional development of self.

Education And Experience Requirements

• Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
• No years of experience required
• Note: you will be required to attach the following:
• Resume/CV
• Passport
• ID Card
• Education Certificate
• Birth Certificate