QNB3682 - Teller (Qatarization)
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Key skills for this role
About the Role
QNB Group seeks a Teller to provide cash-based services to customers over the counter efficiently and courteously. Requires a college diploma or bachelor's degree and strong customer service skills.
Key Skills for This Role
Responsibilities
- Carry out branch cash and other teller related transactions in a timely and efficient manner
- Ensure customer satisfaction by providing cash services in the most expeditious manner
- Process transactions (cash, checks, remittance requests, credit card and loan payments etc.) in compliance with approved policies and procedures
- Examine checks for endorsements and verify information such as dates, bank names, identification
- Identify suitable opportunities to cross sell products or services offered to customers
- Balance currency, coin, and checks in cash drawers and prepare requisite reports at end of day
Requirements
- College Diploma or Bachelor degree university graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology
- Qatarization position Qatari nationals only
Full Job Posting
Job Purpose Summary
- The incumbent is mainly responsible for providing various cash based services to customers over the counter in an efficient, courteous and error free manner
Essential Duties & Responsibilities
- Carry out branch cash and other teller related transactions in a timely and efficient manner to facilitate achievement of pre approved branch targets.
- Implements KPI’s and best practices for Teller, QNB First
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
- Ensure customer satisfaction all times by providing cash services in the most expeditious manner.
- Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.
- To assist customers in all their queries on Bank’s product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
- Process transactions (cash, checks, remittance requests, credit card and loan payments etc.) in compliance with the approved policies/ procedures and the applicable regulatory guidelines.
- Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
- Identify suitable opportunities to cross sell products or services offered to customers.
Education And Experience Requirements
- College Diploma
- OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
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