QNB3671 - Teller (Qatarization)

About Qnb

Job Purpose Summary

• Shareholder & Financial

• Carry out branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets.
• Implements KPI’s and best practices for Teller
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.

• Customer (Internal & External)

• Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
• Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.
• Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.
• Provide timely and accurate information to the external and internal auditors and the Compliance function as andwhen required.
• Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.
• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

• Internal (Processes, Products, Regulatory)

• Process transactions (cash, checks, remittance requests, credit card and loan payments etc) in compliance with the approved policies/ procedures and the applicable regulatory guidelines.
• Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
• Identify suitable opportunities to cross-sell products or services offered to customers.
• Authorize transactions within the range delegated to the incumbent.
• Forward all clearing items and remittance requests received from customers to the concerned department/ unit within Group Infrastructure for processing.
• Balance currency, coin, and checks in cash drawers and prepare the requisite report at the end of the day.
• Ensure all unresolved queries with respect to specific transactions and concerns are brought to the attention of the Head Teller.

Education And Experience Requirements

• Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),

Diploma Degree

• No years of experience required
• Note: you will be required to attach the following:
• Resume/CV
• Passport
• QID
• Education Certificate
• Birth Certificate