PT Reception

Responsible for providing a professional, welcoming demeanour as an Ambassador of The Berkeley.

Receptionists are committed team players, with a passion for providing exceptional service and support, have an empathetic and respectful approach and great attention to detail, paying attention to the ‘little things’.

Reception:

• Serve as the primary point of contact, liaising with residents, families, and visitors in a professional and welcoming manner.
• Answer phone calls, take messages, and check telephone and email messages, directing them to the appropriate staff members.
• Screen and greet visitors, open front doors as needed, and direct guests courteously to the appropriate contact, ensuring signing in/out.
• Receive, distribute, and sign for mail and packages.
• Schedule and coordinate appointments for shuttle transportation, foot care, hairdressing, and medical visits.
• Follow up with residents who are absent from scheduled meals or activities.
• Process request forms for private dining rooms, lounges, and resident data updates.
• Maintain a clean, organized, and professional reception area, including light housekeeping tasks such as garbage disposal, dusting, and vacuuming. Activities & Dining Room Assistance:
• Coordinate and post activity announcements as required.
• Ensure volunteers sign in and out for their shifts.
• Assist with setting up chairs, tables, and equipment for activities.
• Escort residents to meals or activities as needed.
• Provide assistance in the Dining Room, including serving tea and coffee.
• Deliver meal trays to residents as necessary.