PSQ Support Analyst
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Key skills for this role
About the Role
Provide operational and analytical support for patient safety and quality initiatives, focusing on data analysis, document control, and quality improvement coordination.
Key Skills for This Role
Responsibilities
- Provide day to day operational support to the Corporate Patient Safety & Quality Department
- Collect, validate, and consolidate quality and patient safety data from all facilities
- Maintain the centralized document management system and ensure compliance with standards
- Support preparation for accreditation surveys and maintain evidence repositories
- Coordinate Corporate Patient Safety & Quality committee meetings and prepare agendas and minutes
- Assist in monitoring quality improvement initiatives and tracking project milestones
Requirements
- Experience in quality management and data analysis in healthcare
- Knowledge of document control and quality management systems
- Ability to support accreditation surveys (e.g., JCI)
- Proficiency in developing dashboards and reports
Full Job Posting
Role Overview
- The Corporate Patient Safety & Quality (PSQ) Support Analyst provides operational, analytical, and administrative support to the Corporate Patient Safety & Quality Department.
- The role supports implementation of corporate quality and patient safety initiatives through document control, data analysis, reporting, quality improvement coordination, policy management, accreditation support, and project administration.
Responsibilities
- Provide day to day operational support to the Corporate Patient Safety & Quality Department.
- Coordinate departmental activities, meetings, projects, and follow up actions.
- Track departmental action plans and ensure timely completion of assigned deliverables.
- Support implementation of corporate quality and patient safety initiatives across NMC facilities.
- Assist in coordinating quality improvement projects and organizational priorities.
- Collect, validate, and consolidate quality and patient safety data from all facilities.
- Develop and maintain dashboards.
- Support in monthly, quarterly, and annual corporate quality reports.
- Identify data inconsistencies and liaise with facilities for clarification and correction.
- Prepare presentations whenever needed.
- Serve as the Corporate Document Controller for the Patient Safety & Quality Department.
- Maintain the centralized document management system.
Qualifications
- Experience in quality management and data analysis in healthcare.
- Knowledge of document control and quality management systems.
- Ability to support accreditation surveys (e.g., JCI).
- Proficiency in developing dashboards and reports.
Occupational Safety and Health
- Comply with OSH instructions, policies and safe working procedures.
- Use appropriate personal protective equipment and safety systems.
- Be familiar with emergency and evacuation procedures.
- Report OSH hazards, incidents, near misses and issues.
- Participate in OSHMS audits and inspections.
Infection Prevention and Control
- Read and implement the NMC IPC Policy and Strategy.
- Maintain hand hygiene and environmental care standards.
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