PS Consultant

· Works closely with Project Managers / Service Delivery Managers in successfully delivering implementation and support projects.

· Delivers technical implementation activities post-sales for PS engagements as required for key customers and to load balance with the rest of the team

· Follows PS implementation standards

· Delivers post-GoLive production support activities and customer environment management (Operational Support Management/OSM)

· Execution of project plan tasks associated with engagements

· Test plan validation in close collaboration with Quality Assurance team

· Regular communication of project status

· Provides onsite/remote support for customer escalations as needed

· Maintains on average of 70+% utilization for billable projects

· Identifies engagement-related problem areas and solves the issues in a proactive manner

· Assists the Customer Care organization in performing service call/maintenance activities as required

· Provide technical training to internal or external resources as needed

· Maintains friendly and professional attitude in stressful situations

· Collaborate and consult directly with customers as an individual contributor in our Professional Services team.

· Be prepared to operate on one or more projects at a time due to skill demand.

· Flexible to support post-production (Operations Service Management) type projects

· Own the troubleshooting of production solutions where necessary.

· Operate within both Agile and Waterfall engineering methods.

· Meet expectations of the Professional Services processes such as within-budget and quality deliverables, time and status reporting, mentoring, best practices, documentation, debriefs and training certification up-keep.

· Maintains accurate and timely submission of timesheets, expense reports, and project-related forms

· Maintains regular internal communications with project team, team lead, and manager.

· Provides feedback and updates to internal process through internal documentation

· Follows standard department processes.

· Continues to stay abreast of new Genesys product releases through internal training, shadowing experienced consultants, lab development, and industry standards training/certifications

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

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