ukg
Provider Support Line Specialist (Full-time Remote, North Carolina Based)
Alliance Health
Remote, USA
Full-time
Entry · 3+ years experience
Remote
USD 23.36-29.78 hourly / hour
Discovered Today
Microsoft OfficeEHRNCTracks
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Microsoft OfficeEHRNCTracks
Key Skills for This Role
Microsoft OfficeEHRNCTracks
Full Job Posting
Responsibilities & Duties
- Provide coverage of the Provider Network Helpdesk phone within Department expectations
- Guide providers through process of initiating credentialing during times of network expansion
- Assist providers in navigating the EHR and other portal platforms
- Respond to requests for information in writing and over email
- Assist providers in navigating the provider handbook, the Alliance website, forms lists, and other resources
- Assist providers by troubleshooting basic IT issues, including resetting and changing passwords
- Assist providers in navigating NCTracks
- Respond to question regarding claims and UM requirements
- Conduct research across agency procedures, software, and agency contacts to correctly respond to complex provider questions
- Identify and report trends of requests/communications that come through the Helpdesk and communicate information to Supervisor
- Contact Providers regarding use of EHR calendar, and maintaining the agency listing
- Maintain departmental resources and provide administrative support
- Assist in maintaining list of provider specialties
- Maintain departmental Agency Listing to include basic information on physical health, behavioral health, IPRS, Spanish-Speaking, crisis, and enhanced-service providers
- Maintain Insurance tracking database, current availability, and contract status of providers
- Document work in supported software to meet expectations of oversight agencies
- Screen and route materials
- Provide receptionist and telephone services
- Proofread documents as requested
- Monitor and complete tasks related to incoming emails in the department inbox.
Knowledge, Skills, & Abilities
- Knowledge of computerized record-keeping techniques
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Alliance Health
High-Priority Reentry Peer Support Specialist (Remote, North Carolina Based)
, USA
EntryFull-time
Discovered YesterdayView →
Care Manager Extender (Full-time Remote, North Carolina Based)
, USA
MidFull-time
Discovered YesterdayView →
Project Manager I (Hybrid, North Carolina Based)
Morrisville, USA
EntryFull-time
Discovered YesterdayView →
Information & Communications Specialist III (Full-time Remote, North Carolina Based)
, USA
SeniorFull-time
Discovered YesterdayView →
Care Management Sr Data Operations Analyst (Full-time Remote, North Carolina Based)
, USA
SeniorFull-time
Discovered YesterdayView →
Mgr-EDI Development and Support (Full-time Remote, NC Based)
, USA
SeniorFull-time
Discovered 1 weeks agoView →
Actuarial Associate (Full-time Remote, North Carolina Based)
, USA
Discovered TodayFull-time
High-Priority Reentry Peer Support Specialist (Remote, North Carolina Based)
, USA
Discovered YesterdayFull-time
Care Manager Extender (Full-time Remote, North Carolina Based)
, USA
Discovered YesterdayFull-time
Provider Network Evaluator II-Clinical Quality
, USA
Discovered YesterdayFull-time
Project Manager I (Hybrid, North Carolina Based)
Morrisville, USA
Discovered YesterdayFull-time
Information & Communications Specialist III (Full-time Remote, North Carolina Based)
, USA
Discovered YesterdayFull-time
Care Management Sr Data Operations Analyst (Full-time Remote, North Carolina Based)
, USA
Discovered YesterdayFull-time
Mgr-EDI Development and Support (Full-time Remote, NC Based)
, USA
Discovered 1 weeks agoFull-time