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Property Operations Executive
Inspiria Knowledge Campus
Kolkata, IND
Full-time
Mid · 5+ years experience
Onsite
Discovered 3 weeks ago
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Role Overview
We are looking for a proactive and guest-focused Front Office / Property Operations Executive who will act as the single point of contact (SPOC) for guests and ensure smooth day-to-day operations of the property. The role involves guest handling, system management, enquiry coordination, and ensuring a high standard of customer satisfaction.
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Full Job Posting
Job Description: Property Operations Executive
Location: On-site Kolkata
Working Hours: 9:00 AM – 9:00 PM
Reporting To: General Manager
Role Overview
We are looking for a proactive and guest-focused Front Office / Property Operations Executive who will act as the single point of contact (SPOC) for guests and ensure smooth day-to-day operations of the property. The role involves guest handling, system management, enquiry coordination, and ensuring a high standard of customer satisfaction.
Key Responsibilities
- Guest Handling & Front Office Operations
- Welcome, receive, and assist incoming guests in a professional and courteous manner.
- Ensure smooth check-in and check-out processes.
- Act as the on-site SPOC (Single Point of Contact) for all guest-related needs.
- PMS & CRM Management
- Maintain, update, and monitor the Property Management System (PMS) and CRM regularly.
- Ensure accurate guest details, booking data, and operational records are maintained at all times.
- Enquiry & Booking Management
- Handle all local and in person incoming enquiries on priority.
- Coordinate with internal teams to convert enquiries into confirmed bookings.
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