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Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.
We will consider candidates with or without claims experience, as well as those working in other areas of insurance.
You'll deliver superior service to our Hiscox customers and key brokers whilst maintaining and enhancing the Hiscox reputation for its award winning claims handling service. You will be required to liaise with key stakeholders, internally and externally.
Working for the Hiscox In-house claims team you’ll enjoy a fast-paced, exciting environment with a high level of autonomy. We encourage people to look for the best way to do things and suggest improvements. It is a place where you can truly make a difference and develop beyond the day job.Service is at the centre of what we do so we are looking for service orientated individuals who put the customer first and are empowered and equipped to make their own decisions on claims and give a level of customer service others revere.
The team and Team Leaders are invested in both personal and technical development, are trusting, straight-talking and uncompromising when it comes to service.
This is a hybrid role, with two days a week in the office (Colchester or York) and three days working from home
Delivering world class customer service daily, respecting the Hiscox claims philosophy and personifying our values
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London, GBR
London, GBR
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York, GBR
London, GBR
York, GBR
York, GBR
Handling telephone calls from policyholders, brokers, third parties, loss adjusters and other experts on new and existing claims and identifying key triggers requiring escalation or additional review
Taking claim notifications over the phone directly from customers and progress their claim in the most appropriate manner
Reviewing and confirming Hiscox’s policy coverage position
Negotiating and settling claims fairly and proactively with an emphasis on prompt resolution, indemnity spend and ensuring the customer is kept informed
Following a defined process and ensuring information is recorded in a clear and consistent manner with clear thought process and next steps planning
Meeting and exceeding pre-defined SLAs/targets
Demonstrating excellent file handling and claims management through pro-active portfolio management; accurate and timely reserving; effective risk and indemnity costs management
Wworking unsupervised and showing initiative in your claims handling approach; understand that each customer is different and be able to adapt your style accordingly
Promoting and delivering a continuous improvement culture within the UK Property Claims team to deliver a superior customer experience, by identifying areas of opportunity and helping crease innovative solutions.
Role modelling the Hiscox brand and our values at all times
Working toward CII qualifications, or willingness to start
Experience within Insurance and/or claims
Good knowledge of Excel, Word and Copilot
At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.
Work with amazing people and be part of a unique culture
Public Bermuda-headquartered specialist insurance group serving businesses, professionals, homeowners, and global reinsurance clients.
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Hybrid
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