Project Technical Support III (IT Support)

We are young, collegial, committed, and sensitive - a bunch of creative people which loves to do science with a compassionate heart. We believe in human goodness, unending capacities to grow as leaders, and finding meaning through consistent efforts. We believe in learning by doing! We believe in soiling our hands, doing science in the midst of community, and keeping the community at centre! We are not mere desktop researchers. We value high-impact research publications and simultaneously bringing the solutions to the doorstep of those who need them most!

Our people drive the organization and contribute to mutual growth. Some bright public health scientists, tech talent, management mavens, community organizers, and volunteers have kept us going for over twenty years now. We are ambitious, and growing and we need many more of our tribe now. At CEL, we encourage people to pursue a career, with a passion for public health service.

What do you get? The freedom to express your talent, the joy of watching the difference your work makes to our nation, and the reward of working with a vibrant, joyful team.

CEL is now looking for IT Support. We are building a dedicated Analytics team to manage the primary data collection platform, support data management, disseminate data for regular and ad-hoc reporting, check and improve the quality, troubleshoot problems in data collection, storing, and sharing that meet the highest metrics of success under various projects of the CEL. You will be at the core of our data center, watching the flow of data and helping to channel it for decision-making.

Since our study area consists of families that have Hindi as their native language - communication in Hindi and local dialect would be desirable. Proficient communication in English would be appreciated for engaging in formal communication, especially with our foreign partners, stakeholders, etc.

● Technical Support

▪ Provide technical assistance and troubleshooting services to analytics and data collection team members for IT-related issues.

▪ Assist in the development of digital data collection platforms.

▪ Provide training and capacity building of the data collection team for digital data collection platforms and other IT-related solutions.

▪ Whenever required create short utility programs to manage data effectively.

● Data Protection and Compliances

▪ Implementing and maintaining cybersecurity measures to protect research data and infrastructure from unauthorized access, data breaches, and cyber threats

▪ Establishing backup procedures and recovery plans to prevent data loss and ensure continuity of research operations in case of system failures or disasters

▪ Ensuring compliance with relevant data protection regulations, institutional policies, and research ethics guidelines governing the handling and storage of sensitive research data

▪ Keep proper record of all devices assigned to the user and received

▪ Document all support interactions and maintain accurate records of issues and solutions.

▪ Keep up-to-date with advancements in technology and industry best practices.

● Hardware and Software Management

▪ Installation, configuration, and maintenance of software tools and applications used for data analysis, visualization, and reporting

▪ Procurement, setup, and maintenance of computer hardware, peripherals, and networking equipment required for research activities.

▪ Diagnose and resolve technical problems with network connectivity, printers, and other IT equipment.

● Office Support

▪ Coordinate with end-users to schedule and perform data backup operations, ensuring minimal disruption to productivity.

▪ Support in maintaining organization inventory records

▪ Support in project document scanning and printing

The IT Assistant will have significant IT support and management responsibilities in the analytics team.

Travel: Willingness to travel to the field as per requirement.