Project Specialist
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Key skills for this role
About the Role
Allianz seeks a Project Specialist to manage action plans, coordinate initiatives, and support the Global Head of Claims. The role involves driving transformative projects, monitoring service delivery, and ensuring quality standards in a multilingual environment.
Key Skills for This Role
Responsibilities
- Monitor implementation of service delivery actions and targets across Health Operations
- Evaluate competing priorities and ensure adequate management time allocation
- Collaborate with Strategic Programs team to manage internal and external communications
- Oversee budgetary planning process and ongoing budget management
- Implement and manage functional level business reviews to support claims function
- Manage claims related updates and track associated reporting
- Act as liaison between global transformation teams and local operations to adapt and execute global strategies
- Review detailed operational KPIs for claims and participate in performance reviews
- Monitor progress across fraud, waste, and abuse metrics
- Assist with email prioritization, urgency tracking, and travel planning for Global Head of Claims
Requirements
- 2 3 years of experience in a customer focused environment, ideally in clinical, paramedical, TPA, or insurance roles
- Proficiency in MS Office
- Strong customer focus with excellent interpersonal, communication, and accuracy skills
- Collaborative team player with strong work ethic
- Physically fit to carry out duties
- Ability to work under pressure and meet tight deadlines
Full Job Posting
Position Summary
- As a Project Specialist, you will play a pivotal role in managing action plans, coordinating initiatives, and supporting the Global Head of Claims in overseeing daily operations.
- You will be responsible for driving transformative projects, ensuring timely communication, and maintaining high quality standards in a multilingual and multicultural environment.
Key Responsibilities
- Service Delivery Action Tracking: Monitor the implementation of agreed service delivery actions and targets across Health Operations.
- Priority Assessment: Evaluate competing priorities and ensure adequate management time is allocated to critical areas.
- Communication Management: Collaborate with the Strategic Programs team to manage internal and external communications.
- Budget Coordination: Oversee the budgetary planning process and ongoing budget management.
- Business Reviews: Implement and manage functional level business reviews to support the claims function.
- Claims Updates Reporting: Manage claims related updates and track associated reporting.
- Transformation Projects: Act as a liaison between global transformation teams and local operations to adapt and execute global strategies.
- Performance Management: Review detailed operational KPIs for claims, participate in performance reviews, and track implementation of remediation and action plans.
- Fraud, Waste Abuse: Monitor progress across metrics related to fraud, waste, and abuse.
- Administrative Support: Assist with email prioritization, urgency tracking, and travel planning for the Global Head of Claims.
- Technology Integration: Work effectively with AI, machine learning, data analytics, and cloud based tools.
Key Requirements
- 2 3 years of experience in a customer focused environment, ideally in clinical, paramedical, TPA, or insurance roles.
- Proficiency in MS Office.
- Strong customer focus with excellent interpersonal, communication, and accuracy skills.
- A collaborative team player with a strong work ethic.
- Physically fit to carry out duties.
- Ability to work under pressure and meet tight deadlines and service standards.
About Allianz
- Allianz Group is one of the most trusted insurance and asset management companies in the world.
- We are united by a shared commitment to put our customers first.
- We welcome applications regardless of race, ethnicity, cultural background, age, gender, nationality, religion, social class, disability, or sexual orientation.
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