Project Manager, Professional Services

This role is part of our Graphic Communications business unit, which serves the global print and packaging industry with ERP and production software designed for commercial printers, packaging manufacturers, promotional and transactional print providers, sign and display manufacturers, and in-plant operations. Our solutions accelerate performance by improving operational visibility, production efficiency, and profitability in complex, high-volume environments.

CAI is looking for a Project Manager to join our Graphic Communications Segment operations team. This role is a remote role located in the UK but it would be highly desirable for the applicant to have French language skills. We are looking for someone who has experience in large-scale software implementations, has good project management experience and knows how to develop and organize a project plan from discovery to go-live.

In this role, you will be responsible for managing the implementation of Graphic Communications ERP solutions enabling our customers to achieve their business objectives and operational results. This will include but not be limited to project management and delivery, stakeholder and customer relationship management, aligning with customer strategy, policy and procedures, product customizations and scope management, team leadership, financial management, partnering with the customer to advise and guide on change management issues and identifying Graphic Communications PMO process improvements.

Development of project plans – including estimation of resource requirements (skills, software, hardware etc) and timeframes, scheduling, budgeting, dependency identification and management, and change management planning

Management of project delivery according to approved project plans, objectives, budgets and document progress

Stakeholder management – through active involvement and regular communication with key stakeholders

Project status reporting to key stakeholders including progress against milestones, issue and risk management details and budget versus actual costs

Management of project issues and risks – including: issue and risk identification, logging, assessment and treatment strategies

Management of project scope change through defined project change management processes

Alignment of projects to strategic and operational plans of the Customer

Conduct of Post Implementation Reviews to identify and implement process improvement for future projects

Completion and filing of project documentation

Active promotion and realization of the benefits and value associated with project delivery and professional service delivery in particular.

Earn the trust of key client executives and personnel through demonstrated expertise, high quality delivery, and candid insight

Actively seek opportunities to expand value to the client within current scope and through proposal of project extensions and additional projects

Managing chargeability of Graphic Communications services resources

Managing personal chargeability

Management of stakeholder expectations in line with delivery capability and priorities

Alignment of deliverables and business needs and requirements. Customer awareness of an agreement with scope and contract terms. Obtaining signoff on completion of deliverables.

Managing invoicing process including proactively building client understanding of invoiced charges.

Bachelor’s degree or equivalent experience

Fluent in English and French. A good level of competence in any other European languages would be a plus

8+ years including a combination of relevant industry experience and project management experience

Ability to manage customer expectations in accordance with work priorities

Strong inter-personal and relationship management skills

Effective verbal and written communication skills

High level of presentation/persuasive communication skills

Knowledge of Print industry would be a bonus

At CAI, we are building something that matters. With 6,200+ customers across 15+ industries and active investment in AI-driven performance tools, we are positioned to define what the next generation of manufacturing software looks like — and we are building the team to lead that work.

Our four pillars define how we deliver for customers — and how we work:

Built to Fit - Fits how your business runs so performance comes standard

Built to Expedite - Speeds time to performance without heavy lifts or delays.

Built to Deliver - AI turns action and insights into measurable performance.

Built to Scale - Sustains and scales performance without disruption.