Project Manager, Operations and Systems

We're seeking a highly organized and tech-savvy professional to support operational excellence across reporting, systems administration, project management, and automation.

This role serves as a key partner to multiple stakeholders, helping drive process improvements, support critical business systems, and deliver insights that enable informed decision-making.

• Manage and support multiple projects, ensuring stakeholders are informed of progress, risks, and key milestones.
• Create and maintain reports, dashboards, and analytics that provide insights into operational performance and trends.
• Support Salesforce and other business systems, including updates, troubleshooting, and user support.
• Assist with the implementation and testing of a new CRM platform for tickets, chats, and calls.
• Coordinate testing efforts in secure environments, validating functionality and ensuring security requirements are met.
• Manage and support integrations between various business systems and tools.
• Provide real-time support, maintenance, and troubleshooting for automation tools and bots.
• Document processes and help train team members on system and automation best practices.
• Partner with leadership and stakeholders to identify opportunities for process improvements and increased efficiency.

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.

• Ability to work effectively in a diverse work group; ability to lead in a matrix environment and at a distance (virtually)