Project Manager, Omnichannel Client Data

Creating meaningful client experiences and understanding how data, digital touchpoints and service design come together to shape them.

Working across a broad, international network of stakeholders and bringing diverse perspectives towards a common solution.

Exploring complex, evolving topics—balancing client expectations, business needs, technology and regulatory considerations.

Turning ambiguity into structured journeys, scenarios, decisions and achievable delivery plans.

Taking ownership, collaborating generously and moving seamlessly between strategic thinking and hands-on coordination.

Several years of experience in digital, omnichannel and/or data-management environments.

Strong project-management experience across multiple workstreams, working in close partnership with both Business and IT teams.

The ability to manage a wide range of stakeholders, build trusted relationships and communicate with clarity and influence.

A client-oriented mindset and a genuine appreciation of the importance of customer experience.

A proactive, pragmatic and accountable approach, with the flexibility to navigate both strategic and operational priorities.

Comfort with complex problem-solving, curiosity for different perspectives and the ability to adapt as needs evolve.

Excellent organisation, attention to detail, time management and the ability to deliver under pressure.

Strong written and verbal communication skills, including proficiency in PowerPoint, Excel and Word.

Experience in—or an understanding of—consent management and privacy topics would be an advantage, as would familiarity with luxury retail or a curiosity to immerse yourself in the industry.

This role offers the opportunity to develop deep expertise at the intersection of client data, omnichannel experience, digital transformation and global project delivery. You will gain exposure to a highly transversal international environment, collaborating with Regions, Divisions, Global Corporate teams, IT, Legal and touchpoint owners while contributing to a programme with House-wide impact.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.