Project Manager Lead-Salesforce Programs

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The IT Project Manager Lead is a senior role responsible for driving delivery maturity and continuous improvement across a portfolio of technology projects and large program initiatives.

Beyond leading complex, cross-functional programs end to end, the Project Manager Lead provides day-to-day leadership and mentorship to a small team of project managers and/or business analysts — setting standards, removing roadblocks, and ensuring consistent, high-quality delivery.

The role communicates with both internal departments and third-party vendors along with business partners to ensure the overall team's successful delivery of prioritizing projects .

A core focus of this position is leading Salesforce platform programs, coordinating configuration, integration, data, and release activities across business and technical teams.

• Lead large, complex program initiatives and multiple concurrent projects from initiation through delivery, ensuring timely, high-quality outcomes and continuous value delivery.
• Lead, mentor, and develop a small team of project managers and/or business analysts — setting delivery standards, allocating work, removing roadblocks, and fostering a collaborative, high-performance environment.
• Serve as the program lead for Salesforce initiatives, partnering with administrators, developers, integration teams, and business owners to plan and deliver configuration, customization, data, and release activities across the platform.
• Work closely with business units, technology teams, and third-party vendors to ensure business requirements are met while following best practices.
• Evaluate the firm’s current delivery posture and spearhead enhancements to policies, processes, and tools.
• Document program strategy, roadmaps, and key milestones as improvements are implemented.
• Define key program metrics and KPIs to measure success and inform strategic decisions.
• Champion the program, ensuring that business partners understand the importance of sound practices to support their business initiatives.
• Monitor and track the progress of all related projects, proactively managing risks, dependencies, budgets, and timelines.
• Function as the liaison between other departments and third-party vendors with respect to projects and processes.