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Project Manager
TaskUs
Remote, IND
Full-time
Senior · 8+ years experience
Remote
Discovered 3 weeks ago
Google WorkspaceGeminiWorkspace StudioGmail8x8Aircall
Free
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Google WorkspaceGeminiWorkspace Studio
Key Skills for This Role
Google WorkspaceGeminiWorkspace StudioGmail8x8Aircall
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- Developing comprehensive project plans using standardized documentation (WBS, agendas, action trackers).
- Engaging with key stakeholders and sponsors throughout the project lifecycle, ensuring scope, cost, and timelines are met.
- Leading weekly syncs, tracking milestones, action items, and escalation points.
- Conducting deep-dive meetings with stakeholders, documenting actions, and creating timelines for resolution.
- Validating workflows and processes for new opportunities.
- Acting as the communication hub for project stakeholders, managing competing priorities and expectations.
- Collaborating with internal and external teams across multiple geographies, driving process improvements, troubleshooting issues, and maintaining strong relationships with global partners.
- Being adaptable and solution-minded, navigating changes with resilience and a focus on positive outcomes.
- Managing client relationships and expectations throughout the project cycle.
- Contributing to the closure process and organization-wide improvements based on lessons learned.
- Reporting to cross-geo managers and aligning with diverse teams across multiple regions.
- AI-Enhanced Documentation & Planning: Proactively incorporate generative AI tools (e.g., Google Workspace with Gemini) or likes to streamline the creation of project documentation, including initial project plans, executive reports, and proposals.
- Process Automation & Improvement: Identify opportunities to leverage AI for process improvements, including automating routine project tasks using tools like Workspace Studio, or utilizing AI for deep research and comprehensive reporting on complex project topics.
- AI for Data & Organization: Utilize AI capabilities within spreadsheets (e.g., Gemini in Sheets) or likes to organize project data, create custom tables such as task trackers, and automate manual text processing tasks.
- Intelligent Communication & Collaboration: Utilize AI features (e.g., automatic meeting notes and translated captions in video conferencing) to enhance cross-geographic collaboration, manage communication efficiency, and remove language barriers during syncs with diverse global teams.
- 8-15 years of BPO project management experience.
- 5+ years in operations/account management, working directly with clients.
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