Project Manager - Client Connectivity, Global Payments Solutions (GPS)
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Key skills for this role
About the Role
HSBC seeks a Project Manager for Client Connectivity within Global Payments Solutions to manage end-to-end delivery of client onboarding and connectivity implementations. The role involves coordinating with internal teams and clients, maintaining project governance, and supporting pre-mandate activities.
Key Skills for This Role
Responsibilities
- Manage end to end delivery of client onboarding and connectivity implementations across HSBC digital channels (HSBCnet, Treasury API, Host to Host, SwiftNet)
- Own day to day project governance: maintain project plans, milestones, RAID, meeting cadence, and status reporting
- Drive delivery timelines to support efficient implementation and timely client go live, escalating blockers early
- Coordinate stakeholders across GPS Product, Technology, Operations, Implementation teams, and Sales/Relationship Management
- Support client communication throughout project lifecycle: organise working sessions, capture decisions/actions, provide progress updates
- Contribute to client workshops to gather requirements and support business automation goals
- Support pre mandate activity (e.g., RFI/RFP inputs) by providing implementation approach, timelines, assumptions, and delivery dependencies
- Maintain accurate implementation documentation and support streamlined document handling using approved tools
- Capture lessons learned and client feedback to support continuous improvement and enhance client experience
- Stay informed on relevant industry developments, including emerging connectivity approaches and changes impacting payments delivery
Requirements
- Experience delivering projects in a client facing environment; payments, cash management, connectivity, or technology implementation experience preferred
- Strong organisation and prioritisation skills; able to manage multiple workstreams and deliver under time pressure
- Clear communication skills with ability to tailor updates to different audiences and work effectively across cultures and time zones
- Working knowledge (or strong interest) in payments/liquidity and digital connectivity concepts (API/H2H/SWIFT); familiarity with ISO 20022 is an advantage
- Practical problem solving mindset with disciplined escalation and a focus on outcomes and client experience
- Fluent written and spoken English required
- Graduation degree essential for UAE visa and work permit; attestations and equivalency mandatory if from outside UAE
Full Job Posting
Role Overview
- This role is within Global Payments Solutions (GPS) team and will support the onboarding and integration of clients onto HSBC Global Payments and Liquidity solutions.
- Coordinates delivery across internal teams and client stakeholders to ensure smooth implementation onto HSBC digital channels.
- Manages a portfolio of client connectivity projects with clear governance, strong execution discipline, and timely escalation.
In this role you will
- Manage end to end delivery of client onboarding and connectivity implementations across HSBC digital channels, including HSBCnet, Treasury API, Host to Host (H2H) and SwiftNet.
- Own day to day project governance: maintain project plans, milestones, RAID (risks, actions, issues, dependencies), meeting cadence, and status reporting.
- Drive delivery timelines to support efficient implementation and timely client go live, escalating blockers early and coordinating resolution with relevant teams.
- Coordinate stakeholders across GPS Product, Technology, Operations, Implementation teams, and Sales/Relationship Management to progress deliverables and manage dependencies.
- Support client communication throughout the project lifecycle: organise working sessions, capture decisions/actions, and provide clear progress updates.
- Contribute to client workshops to gather requirements and support business automation goals, partnering with SMEs for solution design and technical alignment.
- Support pre mandate activity (e.g., RFI/RFP inputs) by providing implementation approach, timelines, assumptions, and delivery dependencies, with senior oversight.
- Maintain accurate implementation documentation and support streamlined document handling using approved tools.
- Capture lessons learned and client feedback to support continuous improvement and enhance client experience (including Net Promoter Score (NPS) outcomes).
- Stay informed on relevant industry developments, including emerging connectivity approaches and changes impacting payments delivery (e.g., ISO 20022 awareness).
Requirements
- Experience delivering projects in a client facing environment; payments, cash management, connectivity, or technology implementation experience is preferred.
- Strong organisation and prioritisation skills; able to manage multiple workstreams and deliver under time pressure.
- Clear communication skills with the ability to tailor updates to different audiences and work effectively across cultures and time zones.
- Working knowledge (or strong interest) in payments/liquidity and digital connectivity concepts (API/H2H/SWIFT); familiarity with ISO 20022 is an advantage.
- Practical problem solving mindset with disciplined escalation and a focus on outcomes and client experience.
- Fluent written and spoken English required; Mandarin is an advantage.
- A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up to date attestations and equivalency are also mandatory.
About HSBC
- HSBC Corporate and Institutional Banking is a markets led, financing focused business that provides investment and financial solutions.
- We connect emerging and mature markets, covering key growth areas.
- We partner with our corporate, government and institutional clients to help them achieve consistent, long term performance.
- HSBC is committed to building a culture where all employees are valued, respected and opinions count.
- We believe diversity brings benefits for our customers, our business and our people.
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