Project Manager - Client Connectivity, Global Payments Solutions (GPS)
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Key skills for this role
About the Role
HSBC seeks a Project Manager to support client onboarding and integration onto Global Payments and Liquidity solutions. The role involves managing end-to-end delivery of connectivity implementations across digital channels.
Key Skills for This Role
Responsibilities
- Manage end to end delivery of client onboarding and connectivity implementations across HSBC digital channels, including HSBCnet, Treasury API, Host to Host (H2H) and SwiftNet
- Own day to day project governance: maintain project plans, milestones, RAID, meeting cadence, and status reporting
- Drive delivery timelines to support efficient implementation and timely client go live, escalating blockers early
- Coordinate stakeholders across GPS Product, Technology, Operations, Implementation teams, and Sales/Relationship Management
- Support client communication throughout the project lifecycle: organise working sessions, capture decisions/actions, and provide clear progress updates
- Contribute to client workshops to gather requirements and support business automation goals
- Support pre mandate activity (e.g., RFI/RFP inputs) by providing implementation approach, timelines, assumptions, and delivery dependencies
- Maintain accurate implementation documentation and support streamlined document handling
- Capture lessons learned and client feedback to support continuous improvement
- Stay informed on relevant industry developments, including emerging connectivity approaches and changes impacting payments delivery
Requirements
- Experience delivering projects in a client facing environment; payments, cash management, connectivity, or technology implementation experience is preferred
- Strong organisation and prioritisation skills; able to manage multiple workstreams and deliver under time pressure
- Clear communication skills with ability to tailor updates to different audiences and work effectively across cultures and time zones
- Working knowledge (or strong interest) in payments/liquidity and digital connectivity concepts (API/H2H/SWIFT); familiarity with ISO 20022 is an advantage
- Practical problem solving mindset with disciplined escalation and a focus on outcomes and client experience
- Fluent written and spoken English required; Mandarin is an advantage
- Graduation degree essential for UAE visa and work permit
Full Job Posting
Role Overview
- This role is within our Global Payments Solutions (GPS) team and will support the onboarding and integration of clients onto HSBC Global Payments and Liquidity solutions.
- The role manages a portfolio of client connectivity projects with clear governance, strong execution discipline, and timely escalation to protect client experience and delivery outcomes.
In this role you will
- Manage end to end delivery of client onboarding and connectivity implementations across HSBC digital channels.
- Own day to day project governance: maintain project plans, milestones, RAID, meeting cadence, and status reporting.
- Drive delivery timelines to support efficient implementation and timely client go live.
- Coordinate stakeholders across GPS Product, Technology, Operations, Implementation teams, and Sales/Relationship Management.
- Support client communication throughout the project lifecycle.
- Contribute to client workshops to gather requirements and support business automation goals.
- Support pre mandate activity (e.g., RFI/RFP inputs).
- Maintain accurate implementation documentation.
- Capture lessons learned and client feedback.
- Stay informed on relevant industry developments.
To be successful in the role, you should meet the following requirements
- Experience delivering projects in a client facing environment; payments, cash management, connectivity, or technology implementation experience is preferred.
- Strong organisation and prioritisation skills.
- Clear communication skills with ability to tailor updates to different audiences.
- Working knowledge (or strong interest) in payments/liquidity and digital connectivity concepts (API/H2H/SWIFT); familiarity with ISO 20022 is an advantage.
- Practical problem solving mindset with disciplined escalation.
- Fluent written and spoken English required; Mandarin is an advantage.
- Graduation degree essential for UAE visa and work permit.
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