Project Manager

• Serve as the primary liaison between customers and internal teams throughout the project lifecycle.

• Build strong customer relationships by understanding customer goals, communicating expectations clearly, and addressing stakeholder concerns.

• Lead regular customer-facing meetings, providing updates, risk assessments, and solution guidance.

• Manage multiple integration projects from initiation through delivery, ensuring projects remain within defined scope, budget, and time and materials billing structure.

• Evaluate business requirements and user needs; create detailed project plans that include scope, timelines, dependencies, and milestones.

• Facilitate stakeholder sign-off at all required phases.

• Proactively identify, evaluate, and negotiate scope changes while balancing customer expectations and departmental capacity.

• Ensure all time and materials work is accurately tracked, documented, and communicated to customers.

• Develop clear user interface guides, functional specification documents, use cases, release notes, and decision logs.

• Coordinate internal and customer QA and UAT activities, ensuring all functionality is validated, issues are documented, and sign-offs are obtained.

• Conduct post-project reviews and share results internally to drive continuous improvement.

• Support ongoing customer engagement and handoff to long-term support teams.

• Work closely with Professional Services leadership and Software Engineers to deliver solutions aligned with customer needs and ProShip standards.

• Foster a collaborative, positive project culture.

• Bachelor’s degree in Business Administration, Computer Science, or related field, or equivalent work experience.

• 4+ years of Project Management experience, ideally in a software integration or development environment.

• 2+ years of experience as a Business Analyst preferred.

• Strong project leadership experience managing internal and external resources.

• Experience managing customer relationships in a time and materials billing structure.

• Familiarity with Agile and Waterfall methodologies.

• Strong analytical thinking, problem-solving, and decision-making skills.

• Ability to manage multiple concurrent projects across all phases of the project lifecycle.

• Excellent verbal and written communication, capable of engaging both technical and non-technical audiences.