Project Manager

Key Responsibilities

• Own and maintain launch plans for AI products – project plans and spreadsheets capturing timelines, owners, dependencies, and required lead times for each task.
• Map the stakeholders involved in each launch and run a clear communication cadence so everyone knows what they need to do and by when.
• Track go-to-market readiness across the business – marketing, sales, support, training, solution architects, documentation, and more – and keep it all moving toward the launch date.
• Provide clear, well-organized direction to stakeholders and follow up proactively and diplomatically to keep commitments on track.
• Report launch status, risks, and delivery dates to senior leadership, and present readiness in leadership forums.
• Coordinate usability testing and customer feedback sessions by connecting product teams with customers, solution architects, and other stakeholders, and organizing the logistics.
• Run launch checklists, go/no-go reviews, and post-launch retrospectives to continuously improve how we launch.
• Build a strong working understanding of the products so you can communicate credibly with any audience, from engineers to executives.
• Enough familiarity with AI products to explain them credibly to any audience; deep technical or model-building knowledge is not required.
• 1–2 years of experience in a role that rewards strong organization and coordination – for example project or program coordination, product ownership, business operations, launch or event management, an internship, or a similar cross-functional role. We’re open to high-potential candidates early in their careers.
• A track record of keeping multiple workstreams, owners, and deadlines on track at once, with excellent attention to detail.
• Excellent written and verbal communication, with the ability to tailor a message to any audience, from individual contributors to senior executives.
• Strong interpersonal skills and a collaborative, outgoing style; you build trust quickly and enjoy working across teams.
• A proactive, self-starting mindset – you take ownership, anticipate what is needed, and follow through without being asked.
• Confidence and professionalism when engaging and presenting to senior stakeholders.
• Comfort working with globally distributed teams, with strong asynchronous communication skills.
• Upper-intermediate or higher English proficiency.
• Bachelor’s degree or equivalent professional experience.
• Exposure to go-to-market, product marketing, or launch/event coordination (including internships or university projects).
• Experience with planning and collaboration tools (e.g. Smartsheet, Jira, Asana, Monday).
• Familiarity with UCaaS/CCaaS or other SaaS products.
• Familiarity with modern AI concepts or products.