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Project Administrator (Technology Projects)
NorcomCT
Naugatuck, USA
Full-time
Mid · 3+ years experience
Onsite
USD 28-39.5 hourly / hour
Discovered 1 weeks ago
Free
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- Proactively monitor project deliverables and status and resolve discrepancies/issues or escalate issues for resolution by others
- Support inter-departmental teams to achieve project and service goals
- Answer and address/direct phone calls from customers and employees
- Review project documentation, proposals, RFP’s, contracts, requirements, and other project-related documents and execute deliverables as required
- Request quotes from subcontractors and vendors
- Assist with preparation of proposals, equipment lists, RFP documents and other documents related to the proposal and bid process
- Participate in project budget planning and development
- Create customer orders, manage delivery to support project deadlines and expedite as required to meet schedule
- Issue POs and Statements of Work to subcontractors and POs to vendors
- Document project schedules and prepare reports for employees and customers
- Identify and coordinate required internal resources, schedule work with customers and enter/update assignments in the scheduling system
- Proactively monitor technical activities throughout the day and re-prioritize schedule and assignments as required or escalate issues for resolution by others
- Manage and coordinate project inventory and release of equipment
- Create and update project tasks in Asana project management system
- Proactively manage and update personal CRM and Asana (project management system) tasks and deliverables
- Deliver project updates during internal and customer meetings
- Proactively manage assigned work flow queues and resolve issues or escalate as needed
- Attend customer meetings at our facility and customer sites in company owned vehicles when required
- Document and distribute meeting notes
- Complete project closeout, including customer file updates, labor billing updates, project reconciliation and transition of the project to billing
- Initiate warranty, and document warranty and service plan details upon project completion
- Request, verify and manage subcontractor insurance and license documentation
- Initiate, renew and manage customer service agreements
- Other duties as needed
- College degree or equivalent experience
- A minimum of three (3) years’ experience in a customer service, internal support, project/service administration experience in a technical industry
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