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Communications Programming Technician
NorcomCT
Naugatuck, USA
Full-time
Mid · 0+ years experience
Onsite
USD 56000-75000 yearly / year
Discovered 1 weeks ago
WindowsNetworkingMicrosoft OutlookWordExcelCRM
Free
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Key Skills for This Role
WindowsNetworkingMicrosoft OutlookWordExcelCRM
Full Job Posting
- Assembly, programming and configuration of radios and other equipment
- Operational checks of equipment
- Preventative maintenance and support of equipment and systems in house and at customer locations
- Reception and inventory of incoming orders
- Create and manage cases and update information and document work in CRM/case management system
- Communicate with customers and determine what level of response is required for service requests
- Coordinate service, install and project tasks with internal and external customers
- Answer and address technical support phone calls from customers and team members
- Demonstrate operational aspects and features of equipment and systems and provide end user operational training
- Troubleshoot, resolve, and escalate problems in a timely manner while following consistent, standards and approaches
- Work with customers to determine what equipment and services are required to fulfill a customer request and provide equipment list and support details to internal sales team for quoting
- Ensure that orders are complete after equipment configuration is complete
- Manage project inventory and release of equipment
- Be flexible in a sometimes fast paced, dynamic and changing workday, with the ability to prioritize and maintain attention to detail
- Other duties as may be assigned from time to time
- Must have technical aptitude and embrace working with technology
- Experience as a public safety end user or first responder, two-way radio user, Amateur radio user and/or equivalent
- Basic electronics/Windows PC/server and networking experience. Applicants should be familiar with the following concepts and/or have experience with the following tasks: Switches and relays Use of volt meter How to set an IP address on a computer and basic network configuration Windows file structure and how to navigate it Major server/network/PC component troubleshooting and replacement Installation and configuration of Windows operating systems The concept of a domain and active directory for a Windows network
- Switches and relays
- Use of volt meter
- How to set an IP address on a computer and basic network configuration
- Windows file structure and how to navigate it
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