Project Administration Specialist

*NT.Payments, a brand under the ownership of KIOSK IT Trading Systems LLC, boasts the most extensive terminal network throughout the United Arab Emirates.

Our platform provides a seamless and efficient payment solution for a wide range of services.

In addition to our commitment to expanding into other regions within the Middle East and North Africa (MENA), we are diligently developing the NT.Wallet mobile application, further enhancing our suite of offerings*.

Project Administration Specialist is primarily responsible for the efficient administration of the payment mobile application. This includes administer processes such top-up operator account, investigate payment transactions and commence refunds, create/write and send notifications/news, conduct KYC verifications, provide customer support assistance to the clients/users, maintain comprehensive platform usage instructions, communicate with internal teams and report on issues providing appropriate suggestions and solutions, provide translating services.

· Monitor multiple financial accounts on the platform, facilitate top-ups through designated accounts, and process fund transfers in accordance with departmental requests;

· Supervise client payment activities, conduct transaction status inquiries, and facilitate payment and refund operations;

· Assist clients with the registration and configuration of their digital wallets, and offer ongoing guidance and support for the operation of their wallets;

· Employ antifraud policies adopted by the company;

· Conduct the KYC (Know Your Customer) procedure for clients, ensuring compliance with regulatory and company requirements;

· Respond to client reviews on Google Play store and Apple store;

· Provide support assistance and resolve client’s complaints/requests through set up communication channels;

· Analyze client complaints and requests to identify underlying issues and areas for improvement;