indeed
Call Center Agent
EDFA Payment Services
UAE
Full-time
Entry
Onsite
AED 3,000/month
Discovered 1 weeks ago
Inbound call handlingCustomer complaint resolutionOutbound customer follow-upEmail and WhatsApp CRMCall documentation and SOP adherencePayment processing
Free
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Inbound call handlingCustomer complaint resolutionOutbound customer follow-up
Role Overview
· Managing inbound calls from customers and responding to their queries & complaints
· Handle customer queries over the phone/Email and WhatsApp CRM
· Manage and resolve customer complaints
· Place outbound calls to follow-up customer complaints when necessary
· Documents all call information’s based on SOP
· Provide daily reports to supervisor / Department head on the pending complaints
· Complete daily payments on Unsuccessful transactions
Key Skills for This Role
Inbound call handlingCustomer complaint resolutionOutbound customer follow-upEmail and WhatsApp CRMCall documentation and SOP adherencePayment processing
Full Job Posting
Job Responsibilities
- Manage inbound customer calls and respond to queries and complaints.
- Handle customer queries through phone, email, and WhatsApp CRM.
- Manage and resolve customer complaints.
- Place outbound follow-up calls when necessary.
- Document all call information according to SOPs.
- Provide daily reports on pending complaints.
- Complete daily payments for unsuccessful transactions.
Requirements and Qualifications
- A bachelor’s degree is preferred.
- Fluency in English is required.
- Computer proficiency is required.
- Good typing and data entry skills are required.
- Good communication skills are required.
Pay
- The pay is AED 3,000 per month.
Work Location
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