Programme Manager - Serialisation Plus

The role is accountable for coordinating multiple programme workstreams including asset serialisation, asset digitalisation, IoT Network Transformation and connected technologies, platform and application delivery, enterprise integrations, data and analytics, operational process transformation, customer enablement, change management, deployment readiness, governance, and benefits realisation

Plan and lead execution of the programme and strategy. Responsible for the definition and delivery of formal programme milestones and the overall delivery plan.

Support the programme team to be able to determine value drivers, outline the vision statement and the business case.

Agree governance bodies to manage risks and make decisions. Responsible for defining a Sponsorship Group and preparation for and delivery of the monthly Steering Committee meetings. Responsible for the sharing of pre-read materials, and for sharing actions and decisions afterwards, which are also to be stored in a centralised location. Responsible for the management of closure of Steerco actions.

Define and communicate the program's vision, objectives, and scope to all stakeholders.

Responsible for ingesting new initiative demand, reviewing with the appropriate platform teams and responding with TS effort to deliver to support decision making processes.

Provide guidance, leadership, and structure to project managers across the group ensuring relevant resources are allocated across different projects to deliver the overall program plan. Manage the capacity of programme resources to ensure projects can be delivered on time or mitigate where there are risks to the delivery of the plan where there are resource constraints.

Engage and work with partners, vendors, employees, and agencies to ensure success of projects.

Liaise with other teams to identify and exploit opportunities with other programs across the organization.

Identify and manage the benefits that individual projects will have on the whole programme and define the benefits owners.

Support architectural assessment.

Agree delivery methodology (Agile, Waterfall, combination of both, etc).

Responsible for the management of the execution of the change management strategy, including the definition and roll-out of training courses, the execution of the regular employee communications cadence and set-up and management of the change agent network.

Manage multi-functional team coordination, opportunity screening, benefit/cost analysis, vendor selection, schedule and budget oversight, management of consultants/contractors, issue resolution, and reporting.

Coordinate with internal and external legal, contracting, procurement, finance, group marketing and communications teams to ensure risk control, successful project rollout and streamline communications.

Manage and report program budget and support the management of the full budget.

Define KPIs and SLAs for programme delivery. Establish performance objectives for project managers and key resources. Support Programme Sponsor on definition of ways to measure the benefits after the delivery of the overall Programme.

Manage cross programme risks, impacts, dependencies e.g. with other business projects/initiatives.

Responsible for managing Programme progress, updates to Programme plan & stakeholders’ engagement. Issue regular communications to the whole programme team (i.e. from the Sponsor down to the most junior person on the programme) summarizing progress and clarifying priorities of the programme.

Manage and document Transition and Benefit Realisation plans.

Support Programme Sponsor with the overall planning, preparation for change and transition of the solution to Operations. Responsible for closing activities related to portfolio management, financials management and resource management such as, ensuring Capex/Opex are accurate, releasing resources from the Programme and formally closing the programme from the portfolio.

Ensure that Service Design is approved and handed over into BAU team.

Responsible for ensuring the Objective and Vision have been achieved.

Lead Lessons learned session during the programme to hand over to Production Support teams

7+ years of experience in program management, with a focus on online programs or digital initiatives.

Proven track record of successfully delivering complex programs on time and within budget.

Proven experience in budgeting, financial management, and resource allocation, ideally within a global context and feel comfortable with managing different time-zones.

Experience working in a matrix organization and managing cross-functional teams.

Experience on both project management methodologies: Waterfall and Agile.

Background on digital and online tools/technologies.

Must possess extensive knowledge and expertise in the use of Program & Portfolio Management methodologies and tools.

Interpersonal skills to deliver continuous improvement not just in the delivery of the portfolio but the understanding of it and the role it plays in business development.

Excellent written and verbal communication skills must be able to clearly articulate audit, risk and compliance metrics to all levels of stakeholders.

Strategic Thinking: Ability to align program objectives with organizational goals and priorities.

Leadership: Ability to lead and motivate a team to achieve program goals.

Communication: Ability to communicate effectively with stakeholders at all levels.

Collaboration: Ability to work effectively with cross-functional teams and stakeholders.

Problem-Solving: Ability to identify and address issues quickly and effectively.

Resilient, not afraid of getting challenged.