Programme Manager - Operations

Strong understanding of operational change across retail, logistics, fulfilment, distribution and planning environments.

Knowledge of project, programme and portfolio management principles, with the judgement to apply governance proportionately in a low-maturity environment.

Skilled in programme governance, risk, dependency, issue and change impact management.

Commercially and financially aware, with the ability to link programme movement to cost-saving targets, operational performance and leadership decision-making.

Ability to distil complex operational, financial and delivery information into clear messages for senior leaders and board-level updates.

Experience leading change governance, working groups and senior forums that drive decisions, accountability and risk mitigation.

Confidence engaging and influencing senior operational leaders and cross-functional teams across Retail, Logistics, Planning, Strategy, Finance, Commercial, Marketing, Procurement, Tech and People Change.

Strong reporting and storytelling capability, with experience turning performance, financial and delivery movements into concise leadership messages.

Ability to build structure where maturity is low, introducing practical ways of working that are easy to adopt and improve over time.

Experience developing project documentation, reporting templates, change impact assessments and lifecycle guidance that support project teams.

Ability to manage multiple initiatives concurrently, from continuous improvement activity through to strategic programmes handed over for operational delivery.

Strong organisation, prioritisation and attention to detail in a fast-paced change environment.

A proactive mindset with the confidence to take ownership, follow through on actions and hold others to account constructively.

Commitment to continuous improvement, adoption and embedding change in a way that works for operational teams.

Customer and colleague curiosity, with a drive to improve operational outcomes and the experience of those impacted by change.

Experience leading complex change programmes, with oversight of multiple initiatives and responsibility for driving progress, decision-making and delivery outcomes.

Strong governance design and programme management capability, including the ability to establish forums, reporting cycles, RAID management, dependency tracking and escalation routes that support delivery at pace.

Proven ability to influence and engage senior stakeholders, building strong relationships across Operations and wider business functions while driving accountability for actions and commitments.

Experience managing financial and performance reporting, working with Finance and operational teams to understand movements in the plan, track cost-saving targets and produce clear leadership updates.

Ability to mature project management ways of working, introducing lightweight templates, lifecycle guidance, change impact assessment and adoption plans that improve consistency without over-engineering process.

Strong planning and prioritisation skills, with experience shaping future roadmaps, pipeline opportunities, resourcing needs and cross-functional dependencies across a broad change portfolio.