Programme Manager

Main Responsibilities

• Customer Satisfaction: • Point of contact for assigned projects and as required provide support into Sales • Conducts regular review of performance measures with project team. • Provides escalation point where necessary • Manage the development of strong relationships with external and internal Customers. • Responsible for efficient and effective Project Handover to Operational Delivery. • Owns service performance improvement for assigned Projects. • Ensure continuous alignment of the services with the customer’s needs, i.e. changing work patterns, workloads, revised aims and objectives • Secure incremental revenue by delivering excellence across all projects and seeking out potential new opportunities.
• Delivering on our commitments: • Responsible for delivery of all assigned projects to time, cost and quality. • Responsible for ensuring all assigned projects are robustly planned (to the appropriate level for size and risk) and resources allocated accordingly.
• Strategic Leadership: • Works with Head of Deployment to drive consistency of performance across project management organisation as a whole • Provides support and leadership for Direct Reports. • Assists with the creation of innovative and flexible project delivery strategies with internal teams, and 3rd party suppliers/partners. • Resolve conflicts and priority issues, delivering the best outcome for Indigo Telecom Group. • Communicate to the team the short- and long-term programme goals and ensure that the delivery strategies are aligned to them.
• Methodologies: • Ensure regular Project team meetings, ensuring that milestone & benefit tracking is in place. • Manage a robust governance regime that actively manages risks and opportunities register. • Ensure a suitable Audit (HSE & Quality) programme is established and actively managed for assigned projects.
• Cost Containment: • Manage, control and report the financial expenditure of the assigned project budgets. • Maximise efficiencies and minimise costs through effective systems and processes for project delivery. • Seek cost efficiency and seeks synergies where possible from the application of best practice • Actively manage/oversee variations within projects and ensure customer billing is done appropriately and timely. • Assists with the formulation of a cohesive supplier engagement and delivery strategy with Procurement.
• Active Management: • Drives high performance levels within their team. • Ensure that performance management and development are set using SMART Objectives at all levels within the Projects team, and that regular appraisals, team meetings, 1-2-1s, etc are being undertaken. • Responsible for career management – including coaching and training needs. • Contribute to Resource and Succession planning. • Leave/Absence & HR Management of teams.
• Compliance: • Promote an effective Safety, Health and Environment culture, to ensure a safe and healthy working environment within area of operation. • Maintain a secure working environment in line with the requirements of the Indigo Telecom Group Security Policy in order to protect individuals, information and Indigo Telecom Group /Customer assets.

About You

About Us