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Data Analyst - Service Management
Indigo TG
Magor, GBR
Full-time
Entry
Onsite
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Role Overview
Reporting to the Service Management Director, the Data Analyst supports the Service Management team by producing accurate reporting, analysing service performance data and helping maintain the quality of operational data across Indigo's service portfolio.
Working closely with Service Managers, you'll produce customer and internal reports, create dashboards and visualisations, identify trends and support performance analysis. You'll play an important role in helping the business understand how services are performing and where improvements can be made.
This role would suit someone with strong analytical skills who enjoys working with data and is looking to develop a career in reporting, business intelligence or service analytics.
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Microsoft ExcelSalesforcePower BISQL
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About Indigo
Indigo is a strategic operational partner for critical digital infrastructure. We help customers design, deploy, support and scale the infrastructure their businesses rely on, giving them greater control, consistency and confidence. Our teams work across subsea, terrestrial, wireless, data centre and NOC environments, bringing specialist expertise, 24/7 support, field services and managed services together under one accountable model.
Being part of Indigo means working in a business where operational excellence, customer trust and doing things properly matter. We support customers in complex, performance-critical environments, helping them reduce risk, protect performance and deliver with confidence. Our people are central to that mission, bringing the skill, responsiveness and accountability needed to support the next generation of digital infrastructure. As an Investors in People Gold accredited employer, we're committed to investing in the growth and development of our people.
About The Role
Reporting to the Service Management Director, the Data Analyst supports the Service Management team by producing accurate reporting, analysing service performance data and helping maintain the quality of operational data across Indigo's service portfolio.
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