Program Services Manager

When you’re the best, we’re the best.

We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves .

We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

In this role, you will support regulatory and accreditation program services across business operations, sales, client education, and client engagement.

You will coordinate key program activities, support business growth, monitor performance, and collaborate across teams to deliver a consistent and effective client experience.

• Support sales activities by coordinating proposals, preparing sales materials, tracking opportunities, and facilitating client follow-up.
• Coordinate new client onboarding from contract execution through program implementation.
• Support business growth through market research, client outreach, and development of new service offerings and value propositions.
• Provide education and training to internal teams and clients on consulting services, education programs, and program offerings.
• Serve as a point of contact for routine client inquiries, requests, and issue resolution, escalating complex matters as appropriate.
• Monitor and report program performance, including client participation, satisfaction, revenue, utilization, sales activity, and other business metrics.
• Coordinate consulting agreements, education program contracts, renewals, revenue tracking, and forecasting activities.
• Collaborate with marketing and business development teams to develop promotional materials, presentations, program communications, and client-facing content.
• Coordinate continuing education accreditation applications and support logistics for educational programs, webinars, meetings, and client engagements.