Program Quality Consultant

Skills

• The successful candidate must demonstrate:
• Ability to lead multiple projects within the portfolio, navigating competing priorities, prioritizing tasks as needed, and communicating with team members to ensure timelines are met to successfully achieve the department’s objectives
• Solid experience in project management, design and development, and application of change management principles
• Experience in identifying risks, potential problems and take action to course-correct as necessary during the life cycle of a project
• Strong critical thinking and problem-solving skills
• Ability to promote excellent working relationships with academic and non-academic staff.
• Advanced listening, verbal, and written communication skills, and an ability to negotiate with various people to arrive at a consensus.
• Excellent analytical skills and the ability to interpret data, metrics, and reports from a variety of databases, and translate complex information and processes for internal stakeholders.
• Collaborative leadership skills and the ability to motivate a project team to complete a project/goal/task.
• Strong report writing skills, government reporting experience preferred.
• Consensus-building skills; ability to promote excellent working relationships with both academic and non-academic staff and demonstrated ability in conflict resolution.
• Ability to anticipate challenging situations and proactively seek guidance from their direct manager or Michener leadership.
• Ability to organize, multi-task and prioritize day-to-day tasks (including inquiries) with minimal oversight/intervention.
• Be flexible, adaptable, resourceful and helpful in daily operations by assuming various roles as needed; be readily available to complete project activities in a timely and efficient manner, while successfully maintaining fluctuating workload
• Keep abreast of developments across the organization to ensure that the Manager and stakeholders are up to date on the status and progress of projects affecting operations
• Master’s degree in Higher Education, Education, or equivalent (Asset)
• Five (5) to nine (9) years of relevant post-secondary experience in continuous professional learning and/or academic planning and quality assurance processes. Including, but not limited to, program development, program review, and accreditation.
• Strong knowledge and experience working in continuous professional education, with experience in post-secondary program development and quality improvement is an asset.
• Experience working in postsecondary quality assurance, including familiarity with Post-secondary Education Quality Assessment Board (PEQAB) and Accreditation Canada within an Ontario Context is an asset.
• Excellent knowledge of educational systems, standards and best practices, coupled with an ability to analyze complex information, identify problems, and make judgements to adapt ideas to the institutional QA mandate and culture.
• Excellent computer software skills (especially MS Office, and data analysis programs)
• Advanced Excel skills including Power Query, VLOOKUP, XLOOKUP, INDEX/Match, Pivot tables
• Experience in building and managing automated processes using Power Automate
• PMP certification (Asset)

Why join Michener?