Program Operations Manager

The essential functions listed below are representative of the functions that must be performed in order to satisfactorily fulfill the purpose of this job. Additional functions and duties may be assumed or assigned from time to time.

Manage day to day relationships with the operational partners, the customers and any local partners by building and maintaining a good working relationship through regular communication with key stakeholders.

Ensure regular audits are conducted in order to collect and report key data to write reports for internal and external use.

Proactively monitor the performance of the deployed solution, report to stakeholders and take corrective action if necessary.

Ensure equipment is operating within contractual agreed obligations

Manage and coordinate the implementation activities as fuel marking operations expand or when new technologies are introduced.

Organize, manage and control the Authentix Standard Operating Procedures (SOP’s) required for implementation and ongoing operations.

Manage and provide training to applicable personnel to include subcontractors, partners, regional agents and clients.

Interface with the Project Management Office and other internal departments as required to facilitate effective communications.

Lead and manage specific Authentix projects as required

Monitor and analyze the marking and testing results on a daily basis

Establish and report on key performance indicators (KPIs)

Assist in the communication of program progress, timelines, status, schedules, risks, issues, and resolutions to stakeholders.

Ensure compliance with corporate principles, values and policies

Comply with health and safety policies and quality system