Program Manager – Sales & Customer Experience

• Manage Karma accessory and branded merchandise programs, including catalogs, inventory, procurement, and fulfillment.
• Administer dealer and employee portals and coordinate related vendors and suppliers.

• Develop and manage the DBK Concierge strategy, service standards, and phased implementation.
• Partner with Field Operations to coordinate program execution and customer communications.

• Lead strategic Sales, Network, Customer Experience, and Aftersales programs from planning through execution.
• Serve as the central hub for program information, coordinating cross-functional teams, timelines, deliverables, and risks.
• Establish and monitor program KPIs, dashboards, and reporting for leadership.
• Identify process gaps, develop practical solutions, and drive continuous improvement in Karma’s lean, agile operating environment.
• Other duties as required or as assigned.

• Bachelor's degree in Business, Marketing, Automotive Management, Operations, Supply Chain, or related field.
• 5+ years of program management, sales operations, dealer network, automotive retail, customer experience, or related experience.
• Experience working within an automotive OEM, automotive retailer/dealer network, luxury automotive brand, or comparable industry.
• Demonstrated experience managing multiple cross-functional programs from concept through implementation.
• Strong understanding of automotive dealer operations, dealer onboarding, franchise processes, or vehicle distribution/allocation.
• Experience developing and implementing business processes, controls, and operating procedures.
• Strong analytical and project management skills with the ability to translate data into actionable recommendations.
• Excellent communication and presentation skills, including the ability to communicate effectively with executive leadership.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, particularly Excel and PowerPoint; experience with program management, CRM, ERP, or dealer management systems is preferred.
• Ability to travel approximately 15-25%, primarily for dealer visits, network development, program launches, dealer meetings, and other business activities.

• Experience with a low-volume or specialty/luxury automotive OEM.
• Experience launching or expanding a dealer/franchise network.
• Experience with vehicle allocation, production planning, dealer inventory, or supply-to-demand management.
• Experience managing corporate identity, facility branding, signage, or dealer standards programs.
• Experience managing accessories, merchandise, e-commerce, dealer portals, or fulfillment programs.
• Experience developing premium customer concierge or VIP customer experience programs.
• Experience working in a startup, scale-up, or highly entrepreneurial environment.
• PMP, Scrum, or other program/project management certification is a plus.

Note: The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee should have the:

• Ability to frequently use or operate a computer, mouse and/or other office productivity machinery, such as a calculator, copy machine, computer printer, etc.
• Ability to frequently use hand(s) for repetitive actions (grasping and fine manipulation).
• Ability to frequently walk or move – to regularly move about inside the office.
• Ability to frequently see or detect, identify, recognize, or assess surroundings while in the office.
• Ability to occasionally bend, kneel, crouch, turn, and stoop.
• Ability to frequently sit or be stationary for extended continuous periods of time.
• Ability to stand for occasional periods of time.
• Ability to occasionally lift and/or push/pull up to 20 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing their job.

In addition to our competitive compensation, you will also be eligible for the following at Karma:

• Medical Plan

• Health Savings Account & Flexible Spending Account

• Company Paid Basic Life & AD&D Insurance
• 401(k) with Employer Match
• Relocation Assistance (if applicable)

• Sick Time, Vacation time and Personal Floaters
• Paid Holidays including Company’s Annual Year End Shutdown

• Work life Balance (Flexible and Hybrid Work Schedule)

• Pre-taxed Commuter Benefits & much more!

$155,000 - $180,000 /annual salary.

will vary DOE.

At Karma, our base pay is one part of our total rewards package.

offered may vary on multiple factors, including market location, education, skills and experience.

The total compensation package for this position may also include other elements dependent on the position being offered.

Karma Automotive, Inc. is an equal employment opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status, intersectionality or any other characteristic and group protected by applicable law. Karma Automotive, Inc complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. Valid driver’s license may be required based on essential duties.