Program Manager - Principal
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Key skills for this role
About the Role
Infosys Consulting seeks a Principal Program Manager for its Consumer Goods, Retail and Logistics practice in Sharjah. The role involves leading large-scale digital transformation programs, managing PMO activities, and coordinating multi-vendor engagements.
Key Skills for This Role
Responsibilities
- Oversee design and delivery of complex learning programmes, ensuring high standards of quality, timeliness, and measurable impact.
- Maintain structured RAID management and drive timely resolution of issues and dependencies.
- Lead globally distributed teams, leveraging offshore delivery and vendor partnerships effectively.
- Run PMO routines, including status reporting, dashboards, executive summaries, and delivery health checks.
- Drive governance, risk management, and continuous improvement across delivery portfolios.
- Design and run the portfolio governance model (charters, RACI, decision rights, escalation paths, MBRs/QBRs, steering committees).
- Lead PMO standards (methodology, planning, RAID, benefits, change control, dependency management).
- Institute risk frameworks, control libraries, and quality gates; run independent health checks and tollgates.
- Contribute to proposals, work breakdown structures, estimates, and solution documentation.
- Provide delivery inputs into commercial models, timelines, and staffing plans.
Requirements
- 15+ years of experience in PMO leadership and digital transformation program management
- Proven ability to lead and support multi million dollar, multi country transformation programs from strategy through execution
- Demonstrated experience delivering end to end digital transformation initiatives, including S/4HANA, Oracle, and Salesforce implementations
- Strong background managing core consulting programs such as IT strategy development, enterprise roadmaps, and process transformation
- Experience leading large, global, cross functional teams within matrixed and multi vendor environments
- Strong executive presence and influencing skills
- Excellent interpersonal skills, with strong written and verbal communication in English (required); Arabic proficiency is an advantage
- Industry focus in retail, QSR, grocery, or automotive retail (dealership business)
Full Job Posting
About the Role
- As a Principal within our growing CRL Practice, you will play a key role in shaping and delivering large‑scale transformation programs that help global organizations modernize, upskill, and future‑proof their workforce.
- You will apply a blend of strategic advisory, delivery discipline, and strong coordination skills to manage complex, multi‑tower engagements.
- In this role, you will be directly responsible for driving day‑to‑day delivery excellence across major digital transformation programs.
- Your focus will be on execution, cross‑functional coordination, PMO operations, and ensuring delivery commitments are met across multi‑vendor environments.
Key Responsibilities
- Oversee design and delivery of complex learning programmes, ensuring high standards of quality, timeliness, and measurable impact.
- Maintain structured RAID management and drive timely resolution of issues and dependencies.
- Lead globally distributed teams, leveraging offshore delivery and vendor partnerships effectively.
- Run PMO routines, including status reporting, dashboards, executive summaries, and delivery health checks.
- Drive governance, risk management, and continuous improvement across delivery portfolios.
- Design and run the portfolio governance model (charters, RACI, decision rights, escalation paths, MBRs/QBRs, steering committees).
- Lead PMO standards (methodology, planning, RAID, benefits, change control, dependency management).
- Institute risk frameworks, control libraries, and quality gates; run independent health checks and tollgates.
- Contribute to proposals, work breakdown structures, estimates, and solution documentation.
- Provide delivery inputs into commercial models, timelines, and staffing plans.
- Participate in project walkthroughs, demos, and client discussions as required.
Requirements
- 15+ years of experience in PMO leadership and digital transformation program management, including implementing governance structures across multi‑vendor, cross‑functional teams.
- Proven ability to lead and support multi‑million‑dollar, multi‑country transformation programs from strategy through execution.
- Demonstrated experience delivering end‑to‑end digital transformation initiatives, including S/4HANA, Oracle, and Salesforce implementations.
- Strong background managing core consulting programs such as IT strategy development, enterprise roadmaps, and process transformation, leveraging tools like Celonis, Signavio, ARIS, or equivalent.
- Experience leading large, global, cross‑functional teams within matrixed and multi‑vendor environments.
- Strong executive presence and influencing skills, able to engage credibly with senior stakeholders and support strategic decision‑making.
- High personal impact, resilience, and gravitas, with the ability to guide stakeholders through major change initiatives.
- A pragmatic, solution‑oriented approach, capable of simplifying complexity and delivering sustainable, outcome‑focused solutions.
- Exceptional attention to detail and a commitment to maintaining high quality across all deliverables.
- Skilled at facilitating collaboration and motivating teams to achieve shared goals and high performance.
- Effective at identifying, managing, and mitigating risks and issues to ensure successful client outcomes.
- Comfortable operating independently and in fast‑paced, ambiguous environments, maintaining clarity and structure.
About Infosys Consulting
- Be part of a globally renowned management consulting firm on the front line of industry disruption and at the cutting edge of technology.
- We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial.
- Our core values, IC LIFE, stand for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence.
- Within Europe, we are recognized as one of the UK’s top firms by the Financial Times and Forbes.
- We offer industry leading compensation and benefits, along with top training and development opportunities.
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