Program Manager (Media)

Our Client Operations media leads establish and manage the approach and standards for digital media project delivery and governance, ensuring our clients achieve the highest return on investment.

This team is responsible for overseeing performance across programs, providing team members with the tools, support, and training necessary to deliver the most innovative and effective media solutions possible.

A CourtAvenue Program Manager, Media takes ownership of all media projects within a program, ensuring they are completed on time, within budget, and aligned with client objectives.

Confidence and creativity are essential to address business needs, manage resources, and resolve issues as they arise, all while maintaining a focus on delivering exceptional media solutions that drive engagement and growth.

• Program Delivery: Lead the day-to-day management of digital media programs, including paid media campaigns, digital marketing initiatives, website performance, and social media activations, from initiation through implementation and deployment.
• Operational Leadership: Partner with Delivery and Media leadership to ensure efficient resource utilization and maximum program profitability, solving operational challenges as they arise.
• Process & Scale: Create and streamline scalable agency-wide processes that improve how media programs are planned, staffed, and delivered.
• Quality & Standards: Ensure adherence to CourtAvenue standards with the highest quality deliverables, meeting all project milestones and deadlines.
• Tools & Systems: Optimize the activation and utilization of project management software, ensuring operational success across the media practice.
• Risk Management: Effectively balance resources, budgets, and timelines to manage risk and pre-empt issues specific to digital media programs.
• Contracting & Team Design: Draft SOWs and contracts, and help design innovative delivery teams tailored to meet and exceed digital media campaign objectives.
• Continuous Improvement: Continuously evaluate and improve delivery practices and methodologies to enhance efficiency and effectiveness across the program.
• Timeline & Coordination: Develop and oversee comprehensive project timelines, coordinating activities across agency disciplines (e.g., creative, media, strategy, analytics) and client stakeholder teams.
• Client Partnership: Build and maintain strong relationships with external clients and internal team members to ensure seamless program execution and exceed client expectations.