Director, Client Operations

CourtAvenue, INC. participates in the E-Verify program.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (I-9) upon hire.

• Own end-to-end delivery for one or more engagements: scope, cost estimation, risk management, and status reporting
• Serve as the primary senior point of coordination across internal teams and any external partners, resolving scope and ownership ambiguity as it surfaces
• Run recurring governance cadences including status reporting, prioritization, and dependency management to keep cross-functional work aligned and unblocked
• Support change management workstreams as needed: help assess organizational readiness, contribute to adoption planning, and ensure client teams are equipped to sustain platform implementations post-launch
• Serve as a trusted point of contact for clients, building credibility as a strategic partner and not just a delivery lead
• Partner with Business Innovation leadership to identify and pursue opportunities to deepen and grow client relationships
• Lead, mentor, and develop project managers supporting your engagements
• Serve as escalation point for project teams; identify and resolve issues, manage risk, and execute mitigation plans
• Ensure consistent application of program management methodology, controls, and delivery standards across engagements
• Communicate clearly and confidently across a wide range of stakeholders, from day-to-day client contacts to senior client and internal leadership
• Contribute to new business and pitch initiatives that support pipeline growth
• 9 to 12+ years of project/program management experience, with at least 5 years in an agency or consultancy delivering for enterprise clients
• Demonstrated experience leading large, multi-workstream programs involving multiple stakeholders, vendor partners, and technical delivery teams
• Technical PM background delivering CMS or enterprise content platform implementations (e.g., headless CMS, DXP, or composable content architecture)
• Executive presence and communication skills: able to present delivery status and strategic recommendations to executive level stakeholders with equal fluency
• Experience running Agile/Scrum delivery for technical platform implementations; comfortable managing hybrid Agile-waterfall programs across engineering, creative, and strategy workstreams
• Experience leading or supporting change management workstreams on technology platform implementations (e.g., organizational readiness, adoption planning, post-launch enablement)
• Hands-on delivery or oversight experience with one or more enterprise content platforms (e.g., Adobe Experience Cloud, Contentful, Optimizely, or similar composable/DXP tools) is a plus, not a requirement