Program Manager, Learning Operations

Translate learning demand into structured execution plans

Manage timelines, milestones, and cross-functional dependencies

Track delivery against strategic objectives and commitments

Design and continuously refine the intake decision tree and routing logic

Ensure criteria are clearly defined, documented, and applied consistently

Monitor effectiveness and recommend improvements based on outcomes

Assess incoming learning content, systems, and programs from acquisitions

Develop integration roadmaps aligned to QXO standards and priorities

Coordinate execution across L&D, HRIS, and shared services

Leverage HR Operations PMO tools, including Monday.com

Implement and maintain workflows, SLAs, and tracking mechanisms

Provide reporting on intake, throughput, and delivery performance

Serve as interface between HR Operations, L&D, and business stakeholders

Partner closely with L&D leadership to support strategic priorities

Drive clarity on processes, roles, and expectations across the operating model

Clear visibility and control over enterprise learning demand

Consistent and effective operation of the intake and governance model

Improved speed, throughput, and predictability of training delivery

Effective routing of work based on complexity and business impact

Successful integration of acquired learning programs and content

Experience

• Experience in program management, PMO, or HR operations within a complex organization

• Proven ability to design and manage structured workflows and governance models

• Experience with intake frameworks, prioritization models, or service delivery operations

• Experience within learning and development environments and content types

• Experience supporting M&A integration is a strong plus

Skills & Capabilities

• Strong operational discipline and structured thinking

• Ability to design, implement, and manage scalable processes

• Effective stakeholder management and communication skills

• Comfort working with data, reporting, and workflow tools

• Ability to operate in a fast-paced, evolving environment

401(k) with employer match

Medical, dental, and vision insurance

PTO, company holidays, and parental leave

Paid training and certifications

Legal assistance and identity protection

Pet insurance

Employee assistance program (EAP)

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation , national origin, age, disability, or any other protected status.