Program Manager, Immigration

Summary

Primary Duties and Responsibilities

• The ISAP Program Manager I manages and directs all activity in the planning, development, implementation, monitoring, and supervision of ISAP programs, services and employees.
• Manages all employees assigned to an ISAP office. Management responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• The ISAP Program Manager I ensures that programs function in a manner that satisfies contractual obligations. Develops timely and accurate reports on the status of program operations.
• Develops and implements strategies and action plans that will enable the office to achieve its operational and financial objectives.
• The ISAP Program Manager I serves as the local point of contact with the DHS/ICE. Maintains frequent and productive liaison with the DHS/ICE, including accurate and timely monthly reports, annual reports and verbal and written notification of emergencies, contingencies or unusual occurrences. Meets with DHS/ICE on a regular basis to provide a management level review, assess program performance and discuss and resolve problems.
• Maintains and documents routine communications with staff, such as staff meetings, to address program participants’ service plans and progress, and case specialists’ daily schedules.
• The ISAP Program Manager I establishes and maintains frequent and productive communication with key contacts in community-based organizations to assure and maintain community receptivity and support for ISAP.
• Evaluates, identifies and describes contingencies for reducing potential community issues focused on the program, facility locations, general public opposition, or other issues that could mitigate the success of the ISAP.
• Administers Security Plan for a specific office, including daily operations, security contingencies, emergencies and mitigation plans, security of Company and DHS/ICE employees, Participants and the general public. Performs daily security check of the office area. Ensures that all participant records are kept in locked files to maintain confidentiality.
• Implements systems to physically track and supervise all program participants.
• Administers the Quality Control Plan, including performance of monthly audits to evaluate program operations for compliance with the Quality Control Plan and contract requirements. Ensures that corrective action plans are implemented in a timely manner when necessary.
• Manages program participant violations in conjunction with Intensive Supervision Case Specialist. Oversees preparation of documentation to acquire DHS/ICE direction and action if disciplinary measures are necessary.
• Performs other duties as assigned.