ACCOUNT MANAGER

Minimum Requirements

• High School Diploma or General Education Development (GED) certificate required.
• Bachelor’s Degree in Business Administration, Criminal Justice or related field preferred.
• At least three (3) years of experience in customer support or training position.
• Previous experience managing large customer base.
• Valid state driver’s license and the ability to safely operate a motor vehicle required for customer and business travel.
• Ability to receive client’s approval to work on contract required.
• Strong interpersonal, written, and oral communication skills.
• Ability to maintain the highest level of confidentiality.
• Proficient computer skills, using MS Office software.
• Must be self- motivated with the ability to work independently.
• Ability to work in a multi-tasked environment.
• Ability to meet contractual deadlines and prioritize tasks.
• Ability to work with computers and the necessary software typically used by the department.
• BI Incorporated

Summary

Primary Duties and Responsibilities

• The Account Manager implements new customer set up. Works closely with the Sales Department to ensure that contract requirements and customer expectations are met. Contacts customers to obtain account information needed to build procedures and create necessary documentation. May negotiate procedures with customers, either directly or through Sales Department, to ensure operational efficiency and customer satisfaction.