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Program Manager I, Sales Tech
Expedia Group
Vancouver, CAN
Full Time
Mid
5 days ago
CRM AdministrationSalesforceHubSpotMicrosoft DynamicsData ManagementProgram Coordination
Free
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About the Role
Expedia Group seeks a Program Manager to support Sales Technology strategy and drive adoption across its cruise business and network of travel agencies. The role bridges business needs with CRM, lead management, IVR, and outbound sales tools, focusing on strategy alignment, data integrity, and training.
Key Skills for This Role
CRM AdministrationSalesforceHubSpotMicrosoft DynamicsData ManagementProgram Coordination
Responsibilities
- Serve as subject matter expert for Sales Technology platforms including CRM, lead management, IVR system, and outbound sales prospecting
- Develop and align CRM strategy with broader business needs and sales objectives
- Support adoption and implementation of new CRM platform including migration coordination, change management, training delivery, and ongoing support
- Own contact management strategy and execution including data cleanup, de duplication, enhancement, and vendor partnerships
- Represent voice of Expedia Cruises’ sales and operational needs across franchisees, consultants, account managers, marketing, and corporate teams
- Work with technology partners to plan platform roadmaps, manage integrations, and drive feature rollouts
- Drive awareness and adoption through communication, training, documentation, webinars, and targeted support
- Troubleshoot, problem solve, and see issues through to completion; coordinate ad hoc data projects and vendor escalations
- Manage feedback loops with internal and external stakeholders; provide regular status updates and report on key metrics
- Translate contact, lead, and reporting data into actionable business insights and recommendations
Requirements
- 5 7 years of hands on CRM administration, product management, or sales operations experience
- Degree in business or related discipline
- Hands on experience with enterprise level CRM systems (e.g., Salesforce, HubSpot, Microsoft Dynamics)
- Expertise in contact management and CRM platform administration including data strategy and quality management
- Strong program coordination, process development, and problem solving skills
- Excellent cross functional collaboration and communication abilities
Full Job Posting
Introduction to the Team
- Expedia Cruises is seeking a Program Manager to support our Sales Technology strategy and drive adoption across our cruise business and network of 270+ travel agencies and 7,500+ Vacation Consultants.
- You'll serve as the bridge between business needs and our technology stack—particularly our CRM platform, lead management system, IVR phone system, and outbound sales prospecting tools.
- You'll be responsible for aligning our CRM strategy with business objectives, managing contact data integrity across platforms, and connecting sales and customer information to unlock growth and operational efficiency, along with providing ongoing support and training for the network.
In This Role, You Will
- Be the subject matter expert for Sales Technology platforms, including CRM, lead management, IVR system, outbound sales prospecting, and related integrations
- Develop and align CRM strategy with broader business needs and sales objectives
- Support adoption and implementation of the new CRM platform, including migration coordination, change management, training delivery, and ongoing support across stakeholders
- Own contact management strategy and execution, including data cleanup, de duplication, enhancement, and vendor partnerships to ensure data quality, consistency, and actionability across platforms
- Represent the voice of Expedia Cruises’ sales and operational needs across franchisees, consultants, account managers, marketing, and corporate teams
- Work with technology partners to plan platform roadmaps, manage integrations, and drive feature rollouts that support sales and lead management goals
- Drive awareness and adoption through communication, training, documentation, webinars, and targeted support
- Troubleshoot, problem solve, and see issues through to completion; coordinate ad hoc data projects and vendor escalations as needed
- Manage feedback loops with internal and external stakeholders; provide regular status updates and report on key metrics, contact data health, and business impact
- Translate contact, lead, and reporting data into actionable business insights and recommendations
Experience And Qualifications
- 5 7 years of hands on CRM administration experience, product management, and/or sales operations
- Degree in business or related discipline
- Hands on experience with enterprise level CRM systems (e.g., Salesforce, HubSpot, Microsoft Dynamics or comparable platforms)
- Expertise in contact management and CRM platform administration, including data strategy, data quality management, and enhancements
- Proven ability to align technology solutions with business objectives and stakeholder needs
- Strong program coordination, process development, and problem solving skills
- Excellent cross functional collaboration and communication abilities
- Highly organized with strong attention to detail and data acumen
- Experience working effectively with both internal teams and external partners
Salary Range
- The total cash range for this position in Vancouver is CAD 73,000.00 to CAD 102,500.00.
- Employees in this role have the potential to increase their pay up to CAD 117,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Benefits And Perks
- Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) member
About Expedia Group
- Expedia Group includes three flagship consumer brands Expedia, Hotels.com, and Vrbo along with a leading B2B travel business and travel advertising offerings.
- Across our brands and business, we help travelers explore the world with confidence and ease.
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