Program Manager, Full-Time

The Program

The Position

In Your Role You Will

• Manage / oversee a number of areas that include: Administration • Participate in long-term planning and visioning for the program and organization, contributing to the development of goals, objectives, and strategies to achieve organizational success. • Develop and manage the annual program budget and perform periodic cost and productivity analyses. Utilizes data to evaluate program effectiveness and make informed decisions about future planning and improvements. • Ensures personnel administration is completed and monitored to established agency, licensing, funder, and CARF standards. Employee Relations • Develop highly engaged staff and ensure optimal levels of qualified staff are available through the recruitment, screening, and hiring process. • Provides coaching, mentorship and supervision of staff in performance and conduct, assigning work, training, growth opportunities and promotions, and team building activities to motivate employees to peak performance and productivity • Evaluates and conducts regular performance conversations with staff, ensuring feedback is clear, constructive, and aligned with organizational goals. • Manage employee/labour relations, conflict, concerns, compliance with provincial employment standards, applicable collective agreements, policies and ensuring a positive, safe work environment. Addresses and handles disputes, policy violations, misconduct, performance management and other concerns in a timely manner. Determines disciplinary actions and participates in decisions on staff terminations ensuring appropriate processes are followed. • Responsible for cooperative management and union relationships, this includes resolving grievances and participating in labour management meetings and union negotiations. Service Delivery • Promote a safe, structured, and predictable environment that reduces conflict and enhances child and adult development. • Design, implement and evaluate programs that support the developmental needs of children and adult individuals; while incorporating family involvement and trauma-informed care practices. • Foster a collaborative and supportive team environment where staff are empowered to build strong, positive relationships with children and adult individuals. • Lead the development of strategies that mitigate potential trauma triggers and create a healing environment for individual in care. Public/Community Relations • Represent the program and/or agency at various interagency forums, as well as to the media, government agencies, families/caregivers, funding bodies, and/or the general public/local community; network with other agencies, organizations, individuals and community groups for the benefit of the service recipients and program, including participation on community boards, committees and professional groups. • Perform miscellaneous job-related duties as required. • Provide on-call and emergency coverage on pager or cell. • A complete and detailed list of key responsibilities can be available at time of interview.