Program Manager – Employee Experience

Position Overview

Schedule & Location

• This role requires a local Minnesota candidate who can work on-site at our downtown Stillwater, MN office 1 to 2 days per week, with hybrid flexibility for the remaining days.
• Travel: Occasional travel required (10% or less), primarily to attend the Annual Provider Conference, Bluestone Connect Events in the Bluestone markets (Minnesota, Wisconsin, Florida), and select marketing functions throughout the year.

Salary Range

• $85,000 - $100,000. Salary commensurate with experience.

Responsibilities

• Data, Analytics & Retention Strategy (50%) Survey Administration: Own the end-to-end administration of all employee feedback mechanisms (annual engagement surveys, pulse surveys, onboarding checkpoints, exit/stay interviews). Predictive Insights: Translate qualitative and quantitative sentiment data into clear, actionable dashboards for executive leadership and department heads, identifying turnover risks before they escalate. Manager Empowerment: Develop standardized action-planning toolkits, stay-interview frameworks, and intervention playbooks for business unit leaders to deploy within their specific teams. Metric Ownership: Track critical retention metrics—including 90-day onboarding attrition, department-level turnover, manager effectiveness scores, and engagement sentiment.
• Survey Administration: Own the end-to-end administration of all employee feedback mechanisms (annual engagement surveys, pulse surveys, onboarding checkpoints, exit/stay interviews).
• Predictive Insights: Translate qualitative and quantitative sentiment data into clear, actionable dashboards for executive leadership and department heads, identifying turnover risks before they escalate.
• Manager Empowerment: Develop standardized action-planning toolkits, stay-interview frameworks, and intervention playbooks for business unit leaders to deploy within their specific teams.
• Metric Ownership: Track critical retention metrics—including 90-day onboarding attrition, department-level turnover, manager effectiveness scores, and engagement sentiment.
• Strategic Internal Communications (30%) Executive & Organizational Comms: Partner with executive leadership to design clear, transparent change-management communications and organizational updates. Culture Narrative: Craft messaging that reinforces company values, strategic milestones, and employee value proposition across a multi-site healthcare workforce. Feedback Loops: Maintain active, two-way feedback channels between frontline healthcare staff and leadership to foster trust and psychological safety.
• Executive & Organizational Comms: Partner with executive leadership to design clear, transparent change-management communications and organizational updates.
• Culture Narrative: Craft messaging that reinforces company values, strategic milestones, and employee value proposition across a multi-site healthcare workforce.
• Feedback Loops: Maintain active, two-way feedback channels between frontline healthcare staff and leadership to foster trust and psychological safety.
• Culture-Building & Recognition Frameworks (20%) Recognition Systems: Design, scale, and manage enterprise-wide recognition frameworks that celebrate employee milestones and clinical/operational performance. High-Impact Events: Oversee the strategic direction, theme, and ROI for a select few signature annual cultural events (supported by executive administrative resources for tactical execution). Employer Brand: Align internal cultural initiatives with external employer brand efforts to boost frontline talent attraction and pride.
• Recognition Systems: Design, scale, and manage enterprise-wide recognition frameworks that celebrate employee milestones and clinical/operational performance.
• High-Impact Events: Oversee the strategic direction, theme, and ROI for a select few signature annual cultural events (supported by executive administrative resources for tactical execution).
• Employer Brand: Align internal cultural initiatives with external employer brand efforts to boost frontline talent attraction and pride.

Education/Certification/Experience

Knowledge/Skills/Abilities

• Demonstrated ability to analyze engagement data, spot retention trends, and present executive-ready insights.
• Exceptional stakeholder management skills; proven ability to coach and hold operational leaders accountable across a matrixed organization.
• Exceptional written and verbal communication skills; capable of writing for both executive audiences and frontline staff.
• Experience designing repeatable processes, managing cross-functional roadmaps, and managing program governance.
• Demonstrated compatibility with Bluestone’s purpose, core focus, and core values
• Demonstrated ability to read, write, speak, and understand the English language

Bluestone Benefits

• Health Insurance
• Dental Insurance
• Vision Materials Insurance
• Company paid Life Insurance
• Company paid Short and Long-term Disability
• Health Savings Account (with employer contribution)
• Flexible Spending Account (FSA)
• Retirement plan with 4% matching contributions
• Nine (9) paid holidays for office closures
• Three weeks (15 Days) Paid Time Off (PTO)
• Mileage reimbursement program for field employees
• Company sponsored cell phone, laptop and computer accessories