Program Manager

O versee multiple related projects, new product introductions, and supply chain operations to meet cost, schedule, and quality goals

Nature of Duties:

• Manage the development and implementation process of the customer’s products and services involving departmental teams focused on the delivery of new or existing products.

• Serves as liaison between the company and the customer throughout the business relationship.

• Ensures customer satisfaction by managing the details of overall project schedules, budgets, deliverables and performance.

• Visit customer’s sites as needed to develop relationships and manage programs.

• Research accounts daily to inform customer on the status of their product. Be prepared for questions that the customer may have and supply them with every option available.

• Manage the processes of loading incoming customer orders, payment invoicing, and revenue recognition.

• Plan and direct schedules/forecasts. Maintain accurate backlog by customer or product.

• Perform a wide variety of tasks related to the support of customers’ requirements and solving problems while maintaining profitability and cost savings.

• Interface frequently with Operations to assist in improving processes, performance, and cost savings.

• Monitor the programs from purchase order initiation through delivery, ensuring completion on schedule and within budget constraints.

• Assist with review and management of P&L by program, including analysis of results and submitting forecasts.

• Staff Management: Hire, train, supervise, and support employees.