Program Manager/Customer Service

• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Responsibilities & Duties (Included but not limited to):

• Delivering every project on time, within budget and within scope.
• Maintain regular communication with assigned customers – understand expectation, form and frequency of communication. Inwardly acting as the customer and outwardly acting as LCI’s Representative.
• Assist in contract negotiations and management of contacts.
• Manage production priority schedule with other CSMs and planning team.
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Develop and track project costs and provide cost estimated to customers as required – establish minimums.
• Manage changes to the project scope, project schedule, and project costs, communicate to internal and external customers / stakeholders.
• Measure project performance with planning and finance.
• Successfully manage and grow the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Create and maintain comprehensive project documentation.
• Receive notice of project input from customer and communicate to planning and finance.
• Collect necessary data.
• Research and confirm workscope items using planning and inspection resources.
• Develop initial cost estimate – (With buy in from QA and Production)
• Initiate Work Order.
• Call and run induction meeting.
• Track project progress, working with planning to include long lead-time items.
• Adjust cost estimate based on inspection findings, repairs, and customer supplied materials.
• Coordinate and manage CFM / COP.