Program Manager - Customer Center

Act as a trusted advisor to executive sponsors and senior leaders, building strong relationships across the business, technology, and partner teams involved in the program. Lead the program’s steering and review cadence — giving executives clear, honest status, surfacing key decisions and trade-offs, and negotiating priorities and program needs.

Facilitate program scope trade-off conversations with a broad range of stakeholders, influencing strategic decisions. Identify and manage dependencies within the program, resolving conflicts and optimizing resources; remove roadblocks by working through conflicts and resolving issues. Coordinate and manage the strategic implementation partner delivering the packaged commercial software, holding the vendor accountable for scope, schedule, budget, and quality, and ensuring their work integrates cleanly with McKesson teams and program objectives. Maintain oversight of the entire program lifecycle, collaborating with IT leaders and stakeholders across all SDLC phases, and balance the availability of required skills and competencies across the program. Drive launch readiness, cutover, and go-live, then lead the post-go-live stabilization period to ensure a smooth, low-disruption transition to the new platform.

Work with business sponsors to track the results the program delivers, confirm the expected benefits are achieved, and find opportunities to deliver more. Maintain the program dashboard and documentation; serve as the first-level escalation path for performance issues; evaluate and optimize overall program performance; facilitate lessons-learned and retrospective sessions and implement the results. Use AI-enabled delivery tools to track progress, anticipate risks, and support faster, better-informed decisions.

Identify and manage risk at the program level, consolidating risks across the program’s workstreams; develop and govern program level risk plans, processes, and systems. Oversee creation and execution of action plans for program risks, maintain and review the program issues list, and proactively escalate risks to senior leadership.

Lead change management across the program: align sponsors and stakeholders on the vision and benefits, and help teams adopt the new platform and ways of working. Drive continuous improvement by applying proven delivery practices and standards, capturing lessons learned, and using program data and reporting to strengthen how the program runs over time.

10+ years of program management experience, including several years leading large-scale enterprise technology deployments from strategy through delivery.

Hands-on experience delivering SAP programs.

Exceptional written and verbal communication, including a proven ability to brief, influence, and build confidence with executive audiences.

Proven experience coordinating and managing a systems integrator or implementation partner through a packaged commercial software delivery, holding the vendor accountable to SOW, scope, schedule, budget, and quality commitments.

Strong command of program management methodologies (Agile and traditional), enterprise delivery tools and frameworks, and delivery governance.

Hands-on experience running planning, tracking, resource management, and vendor administration through enterprise program and portfolio management tooling — Planview, Smartsheet, Jira, Microsoft Project, and SAP Fieldglass are the platforms in use here. Experience with all of them is not expected; a demonstrated track record with tools of this kind is.

Comfort using AI-enabled and data-driven delivery tools for planning, tracking, reporting, and risk forecasting.

Bachelor’s degree in Computer Science, Information Systems, Business, or a related field, or equivalent combination of education and experience.

Ability to travel up to 25% of the time.

You are calm under pressure, resilient through setbacks, and a sharp problem-solver with strong business judgment — someone who brings order, focus, and confidence to a complex, high-stakes program.

In office requirement, we are Flex and Connect with 2 days a week in office

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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