Program Manager, Care Coordination (Illinois, Chicago)

ORGANIZATIONAL RESPONSIBILITES

• Creates a positive, professional, service-oriented work by supporting the mission and values of SSHCO.
• Must be able to work effectively as a member of the team.
• Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
• Successfully complete company trainings as assigned.
• Maintains strict patient and employee confidentiality in compliance with HIPAA guidelines.
• Uses resources efficiently.
• If applicable, responsible for ongoing professional development – maintains appropriate licensure and continuing education credentials, participates in available learning opportunities.

TRAVEL REQUIRED

QUALIFICATIONS

• Bachelor’s or master’s degree in public health, business or health care administration, non-profit management, or a related field required.
• Two to three years’ experience project management experience required.
• PMP Certification encouraged but not required.
• Two to three years’ experience overseeing a population health management, care management or similar program, or related healthcare consultant role, preferred.
• Experience working with health systems, federally qualified health centers, CBOs, and/or collaboratives.
• Experience planning, implementing and/or evaluating community-based interventions.
• Non-profit management experience.
• Knowledge and experience working with NCQA, Joint Commission standards and requirements of state and federal agencies.
• Strong business acumen and project management experience.
• Demonstrated ability to exercise sound judgement, trouble-shooting and problem-solving skills, i.e., identifying complex problems, reviewing options, and making appropriate recommendations based on the business case presented.
• Previous accountability for the creation and delivery of well-polished deliverables is essential.
• Ability to quickly gain credibility and establish the required relationships to influence and generate results; successfully manages and grows existing relationships.
• Excellent interpersonal skills including the ability to resolve conflict and provide clear direction.
• Strong verbal and written presentation and communication skills.
• Ability to effectively manage change and shift gears as project needs evolve.
• Demonstrated commitment to racial and health equity.
• Passion for being hands-on in problem-solving and execution.
• Knowledge in quality improvement, data collection and management.
• High-level of proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records (e.g., EPIC), Microsoft Office (Excel, Visio, Outlook, Word, PowerPoint), email, e-learning, intranet, and computer navigation.
• Ability to use other software as required while performing the essential functions of the job.
• Ability to work with new applications, including vendor software, understanding of terminology and processes utilized to enhance and maintain reporting.

WORK ENVIRONMENT