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Program Manager
CTDI
Calgary, CAN
Full-time
Mid-Senior
Onsite
Discovered 5 days ago
Program managementOperations managementDistribution or forward logisticsMicrosoft OfficeData analysisReport preparation
Free
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Program managementOperations managementDistribution or forward logistics
Key Skills for This Role
Program managementOperations managementDistribution or forward logisticsMicrosoft OfficeData analysisReport preparation
Full Job Posting
Responsibilities
- Act as the primary customer contact for operational and performance issues.
- Monitor program performance against customer requirements and expectations.
- Coordinate operations, IT, quality, billing, and other functional groups.
- Identify non-conformance and develop remedial plans.
- Manage inventory levels for timely order fulfillment.
- Resolve customer issues through escalation and internal coordination.
- Gather requirements for reporting and analytics.
- Design, validate, and publish Tableau reports.
- Coordinate customer user acceptance testing before report publication.
- Communicate progress through trackers and weekly reporting.
- Prioritize reporting and analytics requests for team assignment.
Required Skills
- Bachelor’s degree in business, project management, supply chain, or a related discipline is required.
- Three to five years of program, project, or operations management experience in a fast-paced operation.
- At least three years of experience in a distribution or forward logistics operation.
- Proficiency in Microsoft Office, report preparation, and data analysis.
- At least two years of experience with data reporting and analytics.
- At least two years of SQL query experience.
- At least two years of advanced Tableau experience.
- Ability to prioritize initiatives based on business needs.
Preferred Qualifications
- PMP certification is preferred but not required.
- Previous experience with quality systems is an advantage.
- Experience in the telecommunications or cable industries is preferred.
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