Program Manager

• The Program Manager performs day-to-day management of contract operations, potentially involving multiple locations, task areas, and personnel.

include:

• Serves as the Contractor’s single Program Manager and primary interface with the Government CO, COR, customer agency representatives, and senior management personnel.
• Ensures overall contract performance, including service delivery, adherence to the Performance Work Statement (PWS), and achievement of all SLAs.
• Formulates, enforces, and continuously improves work standards, policies, operational procedures, and quality measures.
• Assigns schedules, reviews work discrepancies, and ensures Contractor personnel follow established policies, objectives, and organizational goals.
• Responsible for all staffing decisions, including onboarding, task assignments, performance feedback, and maintaining adequate staffing levels to meet contractual requirements.
• Oversees the tracking, management, and accountability of government-furnished equipment (GFE) both onsite and offsite.

• Develops, maintains, and implements a comprehensive Program Management Plan (PMP) outlining organizational structure, communication protocols, risk management, quality assurance, performance monitoring, and escalation procedures.
• Provides weekly status reports, program dashboards, and key performance metrics to Government stakeholders.
• Participates in and facilitates regular management meetings, reviews, and briefings to communicate status, risks, issues, and improvement opportunities.
• Ensures quality of all deliverables and services through structured quality reviews, audits, and continuous process improvement.
• Financial and Risk Management
• Manages all financial aspects of the program including budgeting, forecasting, invoicing, burn rate tracking, and variance reporting.
• Identifies, evaluates, and mitigates program risks, and implements risk response strategies.

• Organizes, directs, and coordinates planning and production of all contract support activities.
• Ensures effective delivery of all IT support services, including enterprise applications, network services, communications systems, cybersecurity requirements, and end-user support.
• Applies federal IT standards, including information security, configuration baselines, and operational best practices.
• Utilizes the customer’s Change and Release Management process to coordinate changes, communicate impacts, and ensure controlled implementation.
• Maintains internal processes that align with industry performance standards, quality frameworks, and customer-specific requirements (e.g., CMMI, ITIL, PMLC methodologies).
• Coordinates with internal corporate teams for staffing, budgeting, recruitment, compliance, and organizational reporting.
• Maintains internal documentation and ensures corporate processes support program delivery.
• Drives operational excellence and fosters a culture of continuous improvement.
• Minimum Qualifications
• Bachelor’s degree in a related field.
• Minimum of eight (8) years of experience in project management or a related field.
• At least five (5) years of experience in IT service/support operations or related disciplines.
• Demonstrated leadership experience managing personnel across multiple functional areas.
• Proficiency with Microsoft Office and other automated tools for reporting, analysis, and communication.
• Strong understanding of IT services, networking concepts, communication systems, and federal security standards.
• Experience supervising technical personnel and coordinating operational tasks.
• ITIL v4 Foundations certification.
• Excellent written and verbal communication skills.
• Preferred Qualifications
• Project Management Professional (PMP) certification.
• Experience with Project Management Lifecycle (PMLC) methodologies.
• Experience with Capability Maturity Model Integration (CMMI) frameworks.
• Experience delivering IT services in complex enterprise or federal environments.
• ITIL certification v4 required.
• Project Management Professional (PMP) certification preferred.
• Ability to obtain Public Trust clearance.
• Onsite at customer location