PROGRAM MANAGER BUSINESS SUPPORT

• Leads the Division's strategic planning and transformational processes and ensures consultation, development, preparation and maintenance of the Division's strategic or service plan in accordance with the City's Strategic Plan, themes and actions.
• Leads initiatives and programs that advance the Division and City’s strategic goals. Ensures that access, equity and diversity goals are advanced through divisional policies and programs.
• Provides consultation, advice and recommendations to the division’s senior management team on complex organizational and management change practices, business planning, strategic planning initiatives and the creation of a high-performance workplace.
• Establishes an effective and collaborative working relationship with the Division's senior management team, management staff, staff from other City Divisions and external partners for operational initiatives.
• Supports the Division Head in addressing ongoing and emerging issues and priorities for the Division.

• Manages, motivates and trains staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Manages assigned staff by setting directions and monitoring direction and performance of staff related to it.
• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning, and reviewing of work. Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.
• Develops, recommends and administers the annual budget for the unit, and ensures that the unit's expenditures are controlled and maintained within approved budget limitations.
• Represents the Division on key divisional and corporate initiatives and maintains effective working relationships with the Deputy City Manager’s Office, senior management both internal and external to the Division, divisional staff, external boards and agencies and other levels of government.
• Leads the development and implementation of divisional employee engagement initiatives e.g. Customer Service Survey, Divisional Newsletter, Special Events, Team Building Workshops.

• Prepares briefing notes, presentations, and correspondences for the Manager, Strategic Policy & Planning, as well as the division’s senior management team on corporate/divisional initiatives, confidential and sensitive matters, as required.
• Ensures increased communication between senior management and staff within the Division by developing staff information sessions and by providing session design, co-ordination, speakers and facilitation for several information sessions per year.
• Undertakes research and analysis for the Division and program areas and prepares comprehensive reports to Council and Committees.
• Manages divisional employee engagement initiatives, increasing employee satisfaction and promoting an inclusive culture.

• Post-secondary education in a professional discipline pertinent to the job function combined with relevant experience or an equivalent of education and experience. Considerable experience operating as a fully accountable program leader, identifying needs, initiating, coordinating and managing the implementation of solutions in response to divisional issues. Considerable experience delivering complex projects and programs with minimal direction, while balancing organizational, political, community and other stakeholder interests. Considerable experience in improving organizational effectiveness through change, including business process improvement, employee development, and organizational performance measurement and management. Considerable experience with stakeholder and relationship management at all levels, including directors, senior leaders in other divisions, and staff. Considerable experience in preparing comprehensive reports, briefing notes and professional presentation material. Advanced leadership skills with demonstrated supervisory competencies including the ability to coach, hold accountable, mentor, engage and motivate staff. Highly developed communication and presentation skills at all organizational levels. Highly developed interpersonal skills with the ability to interact with diverse client groups, excellent listening skills and a strong commitment to customer service. Highly developed human relation skills with the ability to effectively handle matters of a confidential/sensitive nature as it relates to Council, other senior staff, management, and unionized employees. Ability to lead change and be flexible, responsive, critical and demonstrates new ways to think, act and plan. Knowledge of legislative and contractual obligations and related corporate policies. Working knowledge of HR policies and procedures, collective agreement provisions and legislative compliance requirements.
• Post-secondary education in a professional discipline pertinent to the job function combined with relevant experience or an equivalent of education and experience.
• Considerable experience operating as a fully accountable program leader, identifying needs, initiating, coordinating and managing the implementation of solutions in response to divisional issues.
• Considerable experience delivering complex projects and programs with minimal direction, while balancing organizational, political, community and other stakeholder interests.
• Considerable experience in improving organizational effectiveness through change, including business process improvement, employee development, and organizational performance measurement and management.
• Considerable experience with stakeholder and relationship management at all levels, including directors, senior leaders in other divisions, and staff.
• Considerable experience in preparing comprehensive reports, briefing notes and professional presentation material.
• Advanced leadership skills with demonstrated supervisory competencies including the ability to coach, hold accountable, mentor, engage and motivate staff.
• Highly developed communication and presentation skills at all organizational levels.
• Highly developed interpersonal skills with the ability to interact with diverse client groups, excellent listening skills and a strong commitment to customer service.
• Highly developed human relation skills with the ability to effectively handle matters of a confidential/sensitive nature as it relates to Council, other senior staff, management, and unionized employees.
• Ability to lead change and be flexible, responsive, critical and demonstrates new ways to think, act and plan.
• Knowledge of legislative and contractual obligations and related corporate policies.
• Working knowledge of HR policies and procedures, collective agreement provisions and legislative compliance requirements.

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.

Learn more about the City’s commitment to employment equity .

The City of Toronto is committed to creating an accessible and inclusive organization.

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

Disability-related accommodation during the application process is available upon request .

Learn more about the City’s Hiring Policies and Accommodation Process .