Program Manager

About HEC Paris, Doha

Role Overview

Program Delivery and Operations

• Lead planning, coordination, and delivery of assigned degree programs across in-person, online, and hybrid formats.
• Coordinate schedules, logistics, learning platforms, facilities, materials, online components, and third-party providers.
• Prepare and distribute program materials, reports, academic documents, grade sheets, and completion letters.
• Improve delivery processes and coordinate operational priorities, updates, and escalations.

Academic Administration

• Maintain accurate participant academic records and status throughout the program lifecycle.
• Manage grade collection, validation, appeals, final grade sheets, and jury feedback communication.
• Ensure compliance with academic policies, deadlines, confidentiality, and records-management requirements.

Stakeholder Experience and Communication

• Act as a key contact for participants and faculty and resolve operational or technical issues.
• Coordinate faculty, guest speakers, senior executives, and internal teams before, during, and after modules.
• Build strong stakeholder relationships and maintain high standards of service and professionalism.

Quality, Risk, and Financial Management

• Monitor program quality and feedback and identify opportunities for improvement.
• Identify operational and academic risks, implement solutions, and escalate significant issues when needed.
• Track budgets and expenditures and support forecasting, invoice follow-up, reconciliation, and anomaly reporting.

Qualifications

• A master's degree in business administration, management, education, or a related discipline is required; a bachelor's degree with significant relevant experience may be considered.
• At least 8 years of relevant program, project, or event management experience in an external stakeholder-facing capacity is required.
• Higher education or executive education experience is strongly preferred.
• Microsoft Office and project management tool proficiency are required; learning management system familiarity is advantageous.
• Excellent English communication, organizational, stakeholder management, interpersonal, and intercultural communication skills are required.
• French or Arabic proficiency is advantageous.
• The role requires confidentiality, pressure management, prioritization, initiative, collaboration, service orientation, and flexibility to travel and adjust working hours.

Employment Eligibility

• Selected candidates must provide an appropriately attested police clearance certificate and highest educational certificate, subject to stated Qatar-based exemptions.