Program Director - Telecommunications, Media, and Technology

Lead end-to-end project planning and execution with urgency to accelerate customer time to value, balancing scope, resources, schedule, quality, and security to deliver predictable outcomes for high-visibility engagements. Leverage artificial intelligence and AI-assisted development in project execution to responsibly scale output, accelerate delivery, and improve outcomes for customers. Navigate ambiguous business challenges, make decisions that drive execution, and apply sound judgment to solve problems. Harvest existing intellectual property (IP) for reuse, drive incremental improvements to delivery assets, and share learnings with peers. Supports strategic relationships with key stakeholders in the customer portfolio, often as part of a steering committee, to ensure service delivery is on track and major issues are being anticipated, identified, and managed. Manages the direction of solution deliveries and influences others to secure resources to deliver on customer contracts. Ensures delivery for customers across the delivery lifecycle including envisioning, solution development, delivery planning, cloud consumption and usage, delivery management. Contributes to consumption activities and the setting of strategic direction for consumption based on identification of broad patterns of consumption gaps, and drives consumption for complex customers (e.g., tier 1) by identifying blockers to consumption goals and enabling customers, through internal teams, to get the full value of their purchases. Collaborates with Sales to support contract setup, signature, compliance, and execution from deal approvals to invoicing and closure. Manages areas of fiscal responsibility within project portfolio, staying within budget while driving engagement profitability and risk management. Supports and contributes to rhythm of business (ROB) and Chief Financial Officer (CFO) forecasting. Contributes across areas, regions, and/or world-wide levels to share knowledge, support others (e.g., Ready), and impact industry. Manages stakeholder communications with Chief Executive-level executives on project health, issues, and financial performance for large, complex deals throughout entire project lifecycle, tailoring communications to the audience, anticipating stakeholder requirements and adapting the plan accordingly. Establishes formal rhythms to ensure tracking and maintenance of customer deliverables and collect and report status with all important stakeholders. Ensures timely completion and quality of deliverables (e.g., documents) and tracking of agreed upon metrics across the largest, most complex, and critical projects by applying quality management techniques for collecting data (e.g., benchmarking, interviews), monitoring output and implementing corrective action while proactively ensuring time and resources needed to mitigate quality risks. Manages Conditions of Satisfaction (COSs) to create required deliverables. Contributes across projects to provide peer guidance where needed. Manages issue closure as a high priority and utilizes contingency planning to proactively respond when risks become issues. Manages finances for high-impact projects with large, complex scopes and budgets by balancing funding and resources across workstreams, performing deep analyses, and leveraging success expectations experience and expertise. Ensures use of baselining, resource load balancing, and application of work effort, dependency management, contingency planning, and utilization of software (e.g., Timeline). Establishes clear expectations and accountabilities (e.g., reconfirm scope, Responsible-Accountable-Consulted-Informed matrix) with all project team members (e.g., consultants) and stakeholders, as well as other Consulting Project Managers, for teams of high complexity by leading internal and external kick-off meetings (e.g., sales to delivery handoff, formal kick-off meetings) and may act as a lead project manager. Participates in review of proposed scope and assists in developing Statement of Work (SOW), Work Breakdown Structures (WBSs), estimates, preliminary risk assessments, etc. Collaborates with internal teams to manage overall customer relationships and plan mitigation strategies as needed. Manages expectations with a high level of political sensitivity by anticipating customer reactions, interpreting small signals, and taking proactive steps accordingly. Bachelor's Degree in related field AND 7+ years experience in project management OR equivalent experience. 10+ years direct industry experience in telecommunications, media, or hyperscaler/ISV environments. Bachelor's Degree in related field AND 15+ years experience in project management OR equivalent experience. Project Management Professional (PMP) and Program Management Professional (PgMP) certification. 8+ years financial management experience. Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification. 2+ years technical program management and hypervelocity engineering experience.